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Baylor Scott & White Health Access Service Representative II - Weekend, Nights - Austin Medical Center in Austin, Texas


The Access ServiceRepresentative IIobtains current andaccurate demographics and insurance information in order to register patient,verification of insurance benefits, negotiates and collects patient financialresponsibilities.


Conducts patientinterviews to obtain demographic and financial data for registration, insuranceverification, precertification and billing.

Performs cashieringresponsibilities according to BSWH policies when appropriate and if assigned,could potentially consume the bulk of the incumbents responsibilities withinthe department.

Ability to registerpatients in multiple locations. Understand the patient flow processes ineach area. Identifies process improvement opportunities that promote teamconcepts with co-workers while improving revenue cycle functions and thepatient experience. Successful completion of Patient Access Curriculum asidentified by Revenue Cycle leadership.

Verifies patienteligibility for insurance coverage and appropriate benefit levels foranticipated services. Calculate and Collect all patient liability due accordingto BSWH Financial Clearance Policies related to existing and/or bad debtaccounts. Determines patient liability and advises patient of depositrequirements per policy. Negotiates payment arrangements with patient wherenecessary per policy.

Exhibits a high levelof empathy with the ability to effectively communicate with patients and familymembers during traumatic events, while demonstrating exceptional customerservice skills. Maintain a professional demeanor in a highly stressful andemotional environment, to include crime, behavioral health and/or suffering patientsin addition to life/death situations. Assists patients to nursing units byproviding directions, personal escort, and/or medical mobility assistance (ex;wheelchairs), when applicable.

Location/Facility - Baylor Scott & White Health -Austin Medical Center

Specialty/Department/Practice - Patient Access

Shift/Schedule - Part Time; Weekend Nights, 6pm - 6am

Benefits - Our competitivebenefits package includes: *

Immediate eligibilityfor health and welfare benefits

401(k) savings planwith dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginningDay 1

*Note: Benefits mayvary based upon position type and/or level.


EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - A minimum of 2 years experience required

Previous healthcare Patient Access experience is strongly preferred.

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.