Job Information
University of Colorado Patient Services Representative I-II Multi Specialty, Highlands Ranch in Aurora, Colorado
Patient Services Representative I-II – Multi Specialty, Highlands Ranch - 30705 University Staff
Description
University of Colorado Anschutz Medical Campus
Department: Community Practice
Job Title: Patient Services Representative I-II – Multi Specialty, Highlands Ranch
Position #00813185: – Requisition #:30705
Job Summary:
Key Responsibilities:
Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
Checks patients in and out for appointments, schedules follow-up appointments at time of discharge
Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
Answers multiple phone lines in order to fulfill patient needs over the phone
Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks
Reviews the Daily Appointment Report three to five days in advance for patient appoints to ensure referral accuracy
Collects patient copays and balances drawer daily
Work Location:
Why Join Us:
Diversity and Equity:
Qualifications:
Minimum Qualifications:
Patient Services Representative I:
High school diploma or GED
2+ years of patient/client-facing experience
Patient Services Representative II:
High school diploma or GED
3+ years of patient/client-facing experience
A combination of education and related technical/paraprofessional experience may be substituted on a year for year basis.
Preferred Qualifications:
College graduate
Medical office experience
EPIC experience
MS Office experience
Bilingual, Spanish-speaking
Conditions of Employment:
Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification or certification within 90 days of hire
Complies with applicable University of Colorado School of Medicine, Community Practice mandatory education and training
Maintains all required licensure and certifications for position
Must be able to work in-person
Must be able to travel to alternate locations as assigned
Knowledge, Skills and Abilities:
Strong organizational and personal skills; must have strong work ethic
Strong communication skills, both written and verbal
Ability to maintain a positive attitude with clients, employees, and management
Ability to work quickly – individually and as part of a team
Ability to read, analyze, and interpret policies, documents, and regulations
How to Apply:
A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
Curriculum vitae / Resume
Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address
Screening of Applications Begins:
Anticipated Pay Range:
or hiring range
ADA Statement:
Background Check Statement:
Vaccination Statement:
Job Category
Primary Location
Schedule
Posting Date
Unposting Date
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The Patient Services Representative I is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative I ensures clear and timely communication including patient appointment status to clinical department(s).
Onsite – this role is expected to work onsite and is located in Highlands Ranch, Colorado.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness (https://apptrkr.com/get_redirect.php?id=4693074&targetURL=https://www.cu.edu/employee-services/benefits-wellness) .
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
For full consideration, please submit the following document(s): Questions should be directed to: Lee Elson, Lee.Elson@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=4693074&targetURL=Lee.Elson@cuanschutz.edu)
Immediately and continues until position is filled.
The starting salary range (or hiring range) for this position has been established as Patient Services Representative I: $37,920 to $43,992 Patient Services Representative II: $48,396 to $56,143 The above salary range () represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Total Compensation Calculator: http://www.cu.edu/node/153125 (https://apptrkr.com/get_redirect.php?id=4693074&targetURL=http://www.cu.edu/node/153125)
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=4693074&targetURL=hr.adacoordinator@cuanschutz.edu) .
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases (https://apptrkr.com/get_redirect.php?id=4693074&targetURL=https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program (https://apptrkr.com/get_redirect.php?id=4693074&targetURL=https://research.cuanschutz.edu/ehs/home/divisions/occupational-health/oh-enrollment) .
Application Materials Required: Cover Letter, Resume/CV, List of References : Administrative Support and Related : Aurora Department: U0001 -- Anschutz Med Campus or Denver - 21973 - SOM-DEAN DO CPD - ORTHOPEDICS : Full-time : Oct 18, 2023 : Ongoing Posting Contact Name: Lee Elson Posting Contact Email: Lee.Elson@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=4693074&targetURL=Lee.Elson@cuanschutz.edu) Position Number: 00813185jeid-fdad1e9be5c1fa488a20e566fc0f1fad
The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.