Job Information
2-10 Home Buyers Warranty Field Support Representative (Customer Service) in Aurora, Colorado
Contractor Support Representative - Customer Service
Targeted compensation: $18.54/hr Compensation commensurate with experience and skill set Who we are :
Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownership though its structural warranty offerings and Home Warranty Service Agreements. 2-10 HBW is based in Denver, Colorado, and proudly partners with thousands of the nation’s best builders, real estate agents, and service contractors to provide peace of mind for more than one million homeowners across the country.
Please watch our 2-minute video to see what it's like to join our team! https://www.2-10.com/careers-welcome/
What is the role and where can you add value?
2-10 Home Buyers Warranty is seeking a candidate to h andle claims the contractor is negatively impacting, while educating them on proper procedures and expectations. Point of contact for contractors needing assistance . In this role you will be responsible for answering inbound phone calls and working tasks, while providing excellent customer service to contractors and homeowners.
Core Job R esponsibilities :
Verifies proper claim processes and course of action, with the authority and responsibility to alter the claim path as needed to ensure the most cost effective repairs are completed for the claim
Manage s individual task queue in order to resolve escalated claim issues and move claims forward to wards resolution
Effectively communicate the Terms of Service and service standards for the various contractor service agreements
Explains pricing structures and billing practices to contractors based on their specific agreed 2-10 HBW pricing
Resource for the contractors as they need assistance with the claims process, including processes, procedures, online portal usage, self-service practices and equipment/parts ordering
Answers inbound phone calls via a phone queue regarding service issues , parts or equipment questions, or account needs
R esolve s service provider complaints/issues received from other departments and communicates resolution to necessary parties as required
D efuse s home warranty claim situations with contractors and homeowners in a professional manner
Document and note all customer , contractor and supplier interactions in a clear, concise and informative matter in the claims management systems
HVAC knowledge and experience a plus
Other duties as assigned
What skills a nd experience should you bring to this role?
High School Diploma or GED
Excellent communication skills both verbal and written
Ability to de-escalate disputes
Strong decision-making/problem solving skills
Excel knowledge
Here is what you can expect when you join our team:
A team first environment focused on our core Values of: “ Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life ins urance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans
2-10 Home Buyers Warranty is an Equal Opportunity Employer
All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK