Campus Pride Jobs

Job Summary:About Horizon Clinic:

At Horizon Clinic, we are committed to providing quality, compassionate, and comprehensive medical and social services to individuals living with HIV. Our dedicated team works tirelessly to support our patients, ensuring they receive the best care possible through the Horizon Program.

The Role:

Are you a natural problem-solver with strong communication skills? Do you thrive in a fast-paced environment where every day is different? As a Patient Service Representative (PSR) at MaineGeneral Health's Horizon Clinic, you will play a crucial role in our patients' healthcare journey. You will be the first point of contact for patients, helping to create a welcoming and efficient experience.

Job Description:

Responsibilities:

• Greet patients and visitors with a warm and welcoming demeanor.

• Answer phone calls and provide necessary information or direct calls to the appropriate departments.

• Perform various clerical duties to support the clinical team, ensuring smooth operations.

• Schedule and manage appointment times using our computerized scheduling system.

• Verify insurance benefits and obtain precertification/authorization when necessary.

• Determine and accept required payments, including co-pays and deductibles, and refer patients to financial counselors as needed.

• Accurately enter and maintain demographic, billing, and clinical information in the registration system.

• Handle medical referrals and follow-ups, ensuring that all necessary steps are taken to provide comprehensive patient care.

• Assist with data entry, ensuring accuracy and timeliness in all tasks.

Qualifications:

• Strong problem-solving skills.

• Proficiency with Microsoft Office Suite.

• Excellent interpersonal, written, and verbal communication skills.

• Ability to be flexible and shift priorities quickly in response to changing needs.

• Strong attention to detail, especially in managing medical referrals, follow-ups, and data entry.

• Experience in a customer service role, medical office, retail, or any position that required multitasking and independent work is a plus.

  Scheduled Weekly Hours: 40

  Scheduled Work Shift:

  Job Exempt: No

  Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

  Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

  Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)