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MaineGeneral Health Patient Scheduling Representative - Outpatient Rehab, Per Diem in Augusta, Maine

Job Description Summary: MaineGeneral Health. We’re with you. Be with us!

MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities.

If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

Job Description:

The Role: Patient Scheduling Representative

MaineGeneral Health is a leading healthcare system that is proud of the culture of excellence, compassion, and collaboration that extends to our patients and their families. We are offering an opportunity for a Patient Scheduler to join our team.

The Opportunity:

MaineGeneral Health is currently seeking a Patient Scheduler to join our team of professionals. The Patient Scheduler is responsible for gathering and verifying patient information including patient demographics and insurance information for scheduled appointments at our facility and physician practices. If you enjoy working in a fast-paced call-center environment and have a desire to help patients, this is your opportunity to be part of a great team.

The Work:

  • Schedules appointment times using computerized scheduling programs

  • Communicates with medical and clinical staff to ensure the availability of facilities and staff and intake preauthorization’s at the time of scheduling

  • Communicates with patients and/or their families, as permissible, to provide necessary pre-procedure instructions and to confirm appointments

  • Intakes demographics, insurance information, and pre-authorizations as necessary for all scheduled encounters

You Have:

  • Ability to handle a large volume of outgoing and incoming calls

  • Strong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, and a warm demeanor)

  • 1+ year working in customer service, preferably in healthcare

  • Knowledge of medical terminology preferred

  • Experience with using everyday computer electronic technology tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as the ability to effectively utilize and enter information in the electronic medical record (EMR)

Scheduled Weekly Hours: 0

Work Shift:

Job Exempt: No


Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

  • An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

  • We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .