Job Information
State of Maine, Bureau of Human Resources Part time 25 hrs - Customer Representative Associate II - Registrations in Augusta, Maine
Part time 25 hrs - Customer Representative Associate II - Registrations
Augusta , Maine , United States | Administrative & Office Support | Full-time
Apply by: July 9, 2024
Apply with Linkedin Apply
Job Class Code: 6598
Grade: 13
Salary: $16.80-$23.25
Opening: June 25, 2024
Closing: July 9, 2024
This position is part time for 25 hours per week
Are you looking for a rewarding career with opportunity for advancement? Do you enjoy contributing to a team and providing excellent customer service? If you thrive on quality and contributing to the safety of the roads in Maine, we want you on our team!!
Apply Now, we offer superior benefits (highlighted below) including: 13 paid holidays, 12 sick days and 3+ weeks vacation to start!
JOB DESCRIPTION:This position provides office and administrative support work to the Registration Section within the Bureau of Motor Vehicles. This customer service position provides a range of registration services. These services include but not limited to the processing of disability placard/plate applications, reviewing, and verifying documents, collecting, validating, and reconciling revenue, entering, and updating registration records, producing reports and letters and certifying records for law enforcement. The work performed in this position is detailed-oriented, time sensitive and computer based. This position will be required to learn Title 29-A laws, related policies, and procedures. This position will require the use of independent decision-making to complete assignments. The position will perform any other duties assigned by the unit supervisor.
On a typical day, you will:
Respond to written, telephone, and in-person customer inquiries.
Collect, validate, and reconcile revenue.
Process disability placard/plate applications.
Assist with answering any BMV Registration Section email requests in Outlook.
Verify, enter, and update computer records.
Process Veteran Decal requests.
Process Long Term Trailer registration requests.
Process front desk transactions.
Identify and resolve data problems and address quality control issues.
Review, evaluate, and verify registration documents.
Create reports and letters; certify agency records.
Organize, review, and maintain computer and manual files.
Operate office equipment (i.e. printer, photocopier, fax, validator, adding machine, document counter and cash machines).
Assist with the training of new employees.
In order to be successful, you must have:
Ability to use independent judgment and decision-making.
Ability to verify, code, compute, and/or reconcile data on standard documents.
Ability to recognize work quality issues.
Ability to make intermediate mathematical calculations.
Ability to prepare standard reports and letters.
Ability to communicate effectively both orally and in writing.
Ability to complete detailed and accurate work assignments.
Knowledge of modern office practices.
Knowledge of business requirements; computer interface rules.
Knowledge of Maine Motor Vehicle Statute Title 29-A.
Knowledge of query and research techniques.
Knowledge of Bureau of Motor Vehicle computer systems, including on-line programs.
Customer service skills.
Telephone etiquette.
Interpersonal skills.
Computer skills – Microsoft Office Word, Excel, Access, Outlook, PowerPoint, Internet.
Time management skills.
MINIMUM QUALIFICATIONS
Training, education, or experience in office and administrative support work that demonstrates:
Cmpetency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component;and
The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
For more information or questions, please contact:Jennifer Wilson (Jennifer.M.Wilson@maine.gov) or call (207) 624-9012.
Why join our team?
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.