Stryker Associate Clinical System Administrator in Augusta, Georgia
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Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.
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As an Associate Clinical System Administrator, you will support the implementation and administration of Vocera’s Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission- to make healthcare better.
Primary work location: 950 15th Street Augusta, GA 30904
Who we want:
Collaborative partners: People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
What you will do:
You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
You will manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
You will manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
You will train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
You will provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
You will provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization; You will collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
You will collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines
What you need:
Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. Will consider an additional 6 years’ work experience in lieu of a bachelor’s.
2+ years’ clinical or healthcare IT (HIT) experience
Must be a US Citizen
Demonstrated success in delivering excellent customer support
Prior experience supporting clinical end users through rounding and training
Able to work under pressure with physician and nursing staff
Experience with clinical workflow analysis and design
Experience with Cisco wireless networks and equipment a plus
$73,100 - $117,200 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factors
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
More information is available at stryker.com (http://www.stryker.com.)
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.