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Vitesco Technologies Warranty Manager in Auburn Hills, Michigan

Warranty Manager

Job ID: 15946


Auburn Hills, US

The Warranty Manager (Ford) is the Vitesco Technology specialist who collaborates and drives Warranty performance of the organization to achieve (Ford) Customer Satisfaction. The individual is part of the Customer Quality Organization.

Job Description:

  • Monitor Vitesco Technologies warranty performance for products supplied to Ford, using customer portal (GSAR, SIM, etc) and additional analytical tools (Excel, Power BI, databases, etc) to identify, track and understand trends an verify effectiveness of corrective actions.

  • Drives Warranty Improvement by collaborating with Business Units, Plants, Customer and Project Teams to identify Issues, Root Causes, Corrective actions.

  • Manages cost recovery programs for assigned products and participates/drives warranty product investigations as needed.

  • Monitor, report, and improve response to customer warranty topics (timing, effectiveness, etc)

  • Uses Structured Problem-Solving Methods (8D, K&T, Six-Sigma, etc). to effectively address Warranty Performance Issues.

  • Provides training and coaching to VT Organization on Customer Warranty Methods and Processes, as well as drives warranty process improvement in the organization.

Basic Requirements:

  • Bachelor’s degree in engineering (electrical, mechanical, industrial, or equivalent)

  • 2-5 years of relevant experience in automotive industry, specifically in the area of Quality and Warranty management.

  • Fluent English (written and spoken)

  • Ability to work remotely

  • Proficient and advanced user of Excel and/or data Visualization tools.

Preferred Requirements:

  • Knowledge of Six-Sigma, Kepner-Tregoe, Shainin Red-X Problem Solving Methodologies

  • Familiar with the usage of Databases, and Data Analysis and Visualization tools.

  • Experience with Ford Warranty Supplier Portal and other OEMs Warranty Management strategies.

  • Interculturalexperience or experience with international project teams – desirable

Working Time: Full time

Your Contact Partner: Daniel Cable

EEO Statement

EEO / AA / Disabled / Protected Veteran Employer. Vitesco Technologies offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Vitesco Technologies provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to like careers_usa& or contact US Recruiting at 248-393-5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

Vitesco Technologies is a leading international developer and manufacturer of state-of-the-art powertrain technologies for sustainable mobility. With smart system solutions and components for electric, hybrid and internal combustion vehicles, Vitesco Technologies makes mobility clean, efficient and affordable. The product range includes electric drives, electronic control units, sensors and actuators, and exhaust-gas aftertreatment solutions. In 2020, Vitesco Technologies recorded sales of around 8 billion Euros and employs almost 40,000 people at around 50 locations worldwide. Vitesco Technologies is headquartered in Regensburg, Germany.