Job Information
Comerica Identity and Access Control Specialist in Auburn Hills, Michigan
Identity & Access Control Specialist The Identity & Access Control Specialist is responsible for processing client security requests for user access across Comerica applications and services. The Identity & Access Control Specialist works as part of a team to ensure the successful delivery of all services related to Access Request, Access Provisioning and Deprovisioning, Access Review and Role Based Access for Comerica. This role requires an understanding of user access mechanisms and proficiency in the use of various provisioning tools. This role will support the strategy, standards, processes and technology to ensure user access is provided timely and securely. The incumbent will work with various teams to identify gaps in and expand coverage of IAM controls and processes. The Identity & Access Control Specialist will regularly interact with internal customers that include end-users, management and HR requiring excellent customer service skills. Position Responsibilities: Access Provisioning * Analyze user access needs, develop user access roles and add/change/delete user access accordingly using provisioning tools. * Efficiently process access requests for new hires, employees moving within the organization, and departing employees. * Ensure timely provisioning and de-provisioning of user accounts, adhering to security and compliance standards. * Manage access requests for file shares and multiple applications. * Respond to requests for new and established accounts. * Maintain account information in multiple databases. * Facilitate access requests and support for business-critical applications. * Assist with multi-factor authentication and VPN supported technologies. * Participate in on-call process and escalations as assigned. * Provides 24x7 on call support as needed. Technical Consulting * Perform technical analysis and make recommendation on small to medium initiatives with low to medium complexity. * Serve as a point of escalation for technical and general troubleshooting for small to simple incidents. * Explain technical solution to client and technical resources. * Ensures the most appropriate access levels are granted that do not add risk to the bank. Communication & Collaboration * Assist in documenting, analyzing, and streamlining the application account provisioning process. * Collaborate with relevant teams to troubleshoot and resolve access-related issues promptly. * Analyze data and communicate risk to non-technical consumers. Risk Management * Maintain access controls to safeguard sensitive data. * Reviews and notifies leadership regarding breaches of IAM Provisioning Policies and Standards. * Promptly respond to business escalations for service issues or interruption. * Participate in user access audit reviews. Planning & Organizing * Analyze and provide advice on the development process improvements. * Assist in the design, maintenance, and integrity of the role-based access structure. * Participates in project tasks related to provisioning/deprovisioning as required. * Other duties as assigned. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled