Job Information
South Jersey Industries Customer Operations Specialist Lead in Atlantic City, New Jersey
About Us
South Jersey Industries (SJI) is an energy holding company that delivers clean energy services to 700,000+ customers and businesses throughout 14 counties in New Jersey. As part of our core values, SJI is dedicated to being a community partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend on our workforce of over 1,100+ talented, diverse employees who help us deliver safe, reliable, affordable clean energy for a better today and tomorrow.
At SJI, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.
Position Summary
A career in Customer Operations at South Jersey Gas provides an opportunity to impact and enhance the customer experience through process improvements and system automations. The ideal candidate will have an in depth understanding of customer and business needs with an emphasis on the lifecycle of projects, to include script writing and user acceptance testing, change management and training, analytical and critical thinking, decision making and problem solving, and working closely with customer experience business partners to implement best practices. This position works closely with IT staff, internal stakeholders, and vendors.
The Customer Operations Specialist Lead is responsible for leading the planning efforts for multiple projects simultaneously and executing customer centric business objectives in a timely manner and within budget. This professional delivers strategic, high-level project initiatives and has a proven record of leadership and coordinating project success from inception to implementation.
Essential Functions:
Work closely with project managers, vendors, and cross functional teams to develop scope, requirements, and deliverables.
Exercise professional judgment in selecting methods and techniques, with an advanced understanding of the concepts for achieving optimal project results.
Collaborate with customer experience personnel and serve as business subject matter expert.
Maintain familiarity with processes and software; with the ability to appropriately apply at various points throughout a project.
Lead group meetings, summarize and organize data for informed decision making.
Provide training and guidance to new team members.
Effectively manage time to meet demanding deadlines.
Qualifications
Required background :
Bachelor’s degree with 8 years Customer Service/Billing and Utility Experience
3 years of Program Manager or Project Management Experience
Or m aster’s degree with 3 years of relevant experience
Equivalent work experience may be considered in lieu of a degree
Required skills:
Strong presentation and requirements gathering skills
Script writing and user acceptance testing
Ability to analyze and prioritize tasks to meet deadlines
Strong analytical and critical thinking skills
Troubleshooting and root cause analysis
Ability to gather relevant information and apply core business needs
Communicate effectively with business partners and v endor s
Ability to manage stakeholder expectations
Skilled in writing and updating process documents
Preferred skills:
In-depth knowledge of IT applications such as CCB, Ring Central, Maximo, MyAccount , ALM .
Explore the Possibilities
South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.
Benefits Package Overview
SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI “Total Rewards” Benefits Package include:
Flexible vacation, Paid Time Off, and Sick Leave package
Comprehensive Health, Dental, and Vision Insurance
Short-term and Long-term Disability Insurance
401(k), with generous company match
Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.
Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.
SJI, an energy infrastructure holding company based in Folsom, NJ, delivers energy services to customers through two primary subsidiaries: SJI Utilities (SJIU) and SJI Energy Enterprises (SJIEE). SJIU houses the company’s regulated natural gas utility operations, delivering safe, reliable and affordable natural gas to more than 700,000 residential, commercial and industrial customers across New Jersey via its South Jersey Gas and Elizabethtown Gas subsidiaries. SJIEE houses the company’s non-utility operations primarily focused on clean energy development and decarbonization via renewable energy production and energy management activities. Visit sjindustries.com for more information about SJI and its subsidiaries.