Job Information
CCI Warehouse Support Technician in Atlanta, Georgia
[The Atlanta Public School System is seeking the services of a warehouse support technician to provide direct and indirect logistical support to IT field support techs and other SMEs who provide direct support to APS schools and administrative locations.
[Scope of Work/Key Responsibilities:]{verdana",sans-serif"=""}]{verdana",sans-serif"=""}
Monitor support tickets submitted for parts requests and promptly assign parts
Responsible for picking up obsolete equipment from schools and other APS locations
Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.
Ordering parts to maintain a healthy inventory
Maintain/track all APS assets in a database
Provide project support to schools and other APS locations
Install Apple apps unto devices as required.
Troubleshoot and resolve minor wireless, network or switch issues
Troubleshoot and resolve printer (or print) issues.
Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams
[Perform proactive support activities including but not limited to:]{verdana",sans-serif"=""}
- Checking computer labs and media centers
- Updating Apple IOS on MacBook, iPad and iPod carts
- Installing and setting up Air Watch on mobile devices
- Installing Windows updates and patches
- Identify and update (or report) unsupported operating systems i.e. Win XP
- Ensuring that antivirus software installed on all machines
- Checking Interactive White Boards (and Projectors) in classrooms
- Update user and asset information in database (as necessary)
Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.
Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
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