Job Information
Graphic Packaging International, LLC Technology Systems Engineer in Atlanta, Georgia
Technology Systems Engineer
Requisition ID: 4820
Location:
Atlanta, GA, US, 30328
Department: Information Technology
Travel: Up to 25%
If you are a GPI employee, please click the Employee Login before applying. (https://graphicpact2test.valhalla55.stage.jobs2web.com/)
At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.
With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.
If this sounds like something you would like to be a part of, we’d love to hear from you.
A World of Difference. Made Possible.
MISSION / SUMMARY:
Reporting to the Global IT Ops Manager, the Technology Systems Engineer will be responsible for operational and service management aspects of the global technology infrastructure and end user computing services with a focus on support at the Graphic Packaging International Global Headquarters located in Atlanta, Georgia.
JOB FUNCTIONS: Job functions include, but are not limited to the following:
Will be part of a team supporting GPI employees and visitors at the GPI Global Headquarters.
Will be responsible for maintaining working knowledge of daily IT operations at GPI Global Headquarters.
Reporting on and assisting the IT team with daily activities and issues.
Work with cross-platform technical teams, identify gaps, execute remediation plans, streamline processes, and coordinate all technical level and service delivery support activities. Providing technical support for the diagnostic and restoration of IT services.
Collaborate with engineering and service management teams to ensure proper deployment and monitoring of GPI IT security policies.
Collaborate and lead engineering efforts that directly impact end user computing performance, including end point imaging, encryption, mobile data management, local data management, etc.
Adhere to GPI’s Change Management and Service Management procedures.
Adhere to GPI standards for the tools and technology used on premise, as well as the Cloud, to provide consistent delivery of IT infrastructure and end-user services.
Identify areas of improvement for service performance, stability, and costs.
Collaborate with the Engineering and Service Management teams to ensure operational acceptance of all new services and technology, following ITIL methodologies.
Adhere to Global Infrastructure Operations Standards, Security Policies and Procedures.
Lead continuous improvement of design and ongoing development of IT services, associated technology, and support processes across the user community.
Provide timely responses to critical operational incidents occurring during agreed levels of service, e.g., 24x7 and follow-up critical incident management support.
BACKGROUND / EDUCATION/ EXPERIENCE:
Bachelor’s degree in Information Technology or related field, with three years related or equivalent experience.
Minimum 1-year experience in a 24/7 high-availability environment that includes application hosting, voice and data networks, security management, and information protection.
Proven track record of collaboration with teams that deliver results on operational priorities.
Experience providing on-site and remote technical support for IT infrastructure and end user services.
Experience in a manufacturing environment, highly desired.
PREFERRED SKILLS:
Ability to analyze and propose solutions to better the effectiveness of the support team and all GPI processes.
Ability to manage immediate and project tasks in a busy environment and work closely with team members on workloads.
Strong written and verbal communication skills across a broad range of personnel across all business functions.
Ability to work in a virtual global team environment across all time zones.
Understanding of ITIL and governance policies and associated processes.
Pay Range: $69,825.00 - $93,135.00
Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.Click here to view the Poster, EEO is the Law. (http://performancemanager4.successfactors.com/Graphicpkg/SF_eeo_is_the_law_federal_poster.pdf)
Nearest Major Market: Atlanta