Job Information
Delta Air Lines, Inc. System Administrator, SMS in Atlanta, Georgia
How you'll help us Keep Climbing (overview & key responsibilities)
This position reports to the Manager of Safety Assurance
The System Administrator, SMS plays a key role in ensuring the health and effectiveness of Delta's Safety Management System (SMS) by supporting multiple divisions in the use of Delta's SMS software. This role is responsible for daily administration of software systems used for Employee Safety Reporting, Investigations, Quality Assurance, and Safety Risk Management activities. This role is also responsible for managing user access and conducting quarterly software enhancement list to the systems/software's.
Key responsibilities include:
Collaborating with multipleDelta divisions and the third-party vendors to address system related issues relatedto performance, bugs, and related troubleshooting
Leading and participating inweekly Delta/vendor support calls
Collaborating with developersto fix software bugs or system vulnerabilities impacting SMS functionality
Maintaining detailed recordsof troubleshooting activities, including the cause of issues, solutionsimplemented, and affected users
Creating a report/log forall system enhancements on a quarterly basis, to prioritize and provide thevendor for development
Partnering with Delta ITregarding system interfaces (HR and User feeds, Crew feeds, flight information,logbooks, AWS/EDW issues, etc)
Providing solutions to internalsupport requests including; user role and/or permission modifications, role auto-assignmentdefinitions and rules, user activation/deactivation
Managing manually assigned roles for Delta employees, partners and vendors, including periodically conductingoversight by initiating audits on roles and users to ensure compliance withinternal security requirements
Participating in usertesting in coordination with vendors on new releases as required
Keeping abreast of latestSMS technology trends, industry standards, and software updates to ensureeffective troubleshooting
Proactively communicatingwith the General Manager, SMS on all system-related issues
Collaborating with OAP teamsto develop, manage and conduct oversight of SMS dashboards
Participating in trainingsessions to enhance technical knowledge and troubleshooting skills
Practice safety consciousbehaviors in all aspects of operational processes and procedures.
What you need to succeed (minimum qualifications)
To be successful in this position,the candidate must possess a strong background/experience with:
Computer systems administration
Familiarity with system ChangeManagement processes
Database usage and administration
Manipulating large data sets
Microsoft Excel and MicrosoftAccess
Troubleshooting and problemsolving technical/systems issues
Experience working with otherindustry leading aviation systems/software
In addition, the candidate musthave:
The ability to understandcomplex systems and workflows
Good verbal and writtencommunication skills
Strong problem-solving skills(ability to navigate and work through many ‘unknowns’)
Good project management skills
Curiosity, desire to learn,spirit of ‘continuous improvement’
Ability to occasionally worklate-night or weekend hours
Self-starter/self-directedcapabilities
Consistently prioritizes safetyand security of self, others, and personal data.
Embraces diverse people, thinking,and styles.
Possesses a high school diploma,GED, or high school equivalency.
Is at least 18 years of age andhas authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
N/A
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here