Job Information
Chick-fil-A SQC Technical Product Owner in Atlanta, Georgia
Overview
The Sr. Lead Product Owner – EHS and QA Compliance Systems role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Supply Chain Development Center. This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:
Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Responsibilities
Lead and own System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities
Partner with other system’s stakeholders to define/validate new and existing integration touchpoints across the network
Identify and own system gaps for product backlog for future enhancements/capabilities
Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training across multiple systems
Lead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the Business
Provide 2nd Level Operational Support for Environmental Health/Safety and Quality Assurance Systems that includes advanced troubleshooting techniques and tools to minimize Business impacts
Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline
Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users’ point of view
Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions
Business Requirements
Strong Operational experience with Environmental Health/Safety and Quality Assurance systems (EHS, QA, Learning & Development, etc), having great perspective on how users interact with each system
Deep understanding of the different components leveraged by each business while utilizing the different Compliance Systems, including Manufacturing and Distribution requirements
Deep understanding of data relationships to enable System-to-System performance
Working knowledge of how Compliance systems are utilized at Manufacturing sites and Distribution Centers
Strong experience in a Start-up or new Business Development environment
Customer Relations
Work closely with distribution centers, food production centers and business partners to ensure optimal alignment
Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
Demonstrate the ability to value both relationships and results
Minimum Qualifications
Bachelor’s degree in Engineering, Computer Science, Business Administration, related field, or relevant experience
8+ years of experience in an IT Business Analyst or related role
8+ years of experience with Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development systems or equivalent systems
Excellent business communication and presentation skills
Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams
Excellent interpersonal, analytical, organizational, and problem-solving skills
Deep understanding of data requirements and flows
Preferred Qualifications
Cloud based Enterprise System experience
10+ years of experience with Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development Systems in a Manufacturing and/or Distribution Environment
10+ years of configuration and support of Environmental Health and Safety (EHS), Quality Management (QM) and Learning and Development Systems
Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
Experience with Master Data Management across enterprise systems
Business process management experience
Minimum Years of Experience
8
Travel Requirements
20%
Required Level of Education
Bachelor's Degree
Preferred Level of Education
Bachelors Degree
Major/Concentration
Bachelor’s Degree Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field, or relevant experience
Requisition ID2024-16146
Job FunctionInformation Technology
Position TypeExperienced Professionals
Posting Location : LocationUS-GA-Atlanta