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Senior Site Reliability Engineer

Job Description:

Sage is searching for an enthusiastic Sr Site Reliability Engineer to support our global SaaS platform for ecommerce retailers, ensuring our products and services are constantly available for our customers to run their businesses. In this role you will bridge the technical gaps between Development and Operations by deploying, administering, improving infrastructure, and improving automation using cloud technologies. You will work to proactively identify direct and indirect key partnerships required for each assigned project and/or operational deliverable and ensure their participation. This is a 24/7 operation to lead and resolve any service incidents that may arise and drive root cause analysis.

Key Responsibilities:

• Create, maintain, administer, and enhance cloud environments, ensuring they are secure and scalable, to satisfy operational requirements

• Drive best practices in CI/CD and product delivery pipeline

• The promotion of a DevOps/SRE culture and adoption of CI/CD principles throughout the organization

• Managing stakeholder expectations, ensuring accountability for all team members, making, and influencing decisions

• Ensure that any key non-functional requirements around availability, security and performance are met before any product is made available to customers

• Defining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer

• Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience

• Take the lead during high pressure incident scenarios, balancing technical resolution and senior stakeholder communications

• Communicate with key stakeholders on planned changes, incidents, and service improvement plans, influencing decisions on Product roadmaps

• Improve the out of hours customer experience by participating in our 24x7 on-call Rota

Qualifications:

• Deep understanding and experience working in a DevOps or SRE environment

• 3+ years in AWS, EKS

• Expertise with Terraform, Ansible

• Demonstrated automation experience and multiple CI/CD implementations

• Able to work closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring, and improving their service.

• Ability to quickly analyze, assess and contribute to technical decisions

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage:

Careers homepage -https://www.sage.com/en-us/company/careers/

Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page -https://www.linkedin.com/company/sage-software

#LI-RM1

Function:

Cloud Operations

Country:

United States

Office Location:

Lawrenceville;Atlanta;Austin

Work Place type:

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/