Job Information
The Coca-Cola Company Member Services Representative II in Atlanta, Georgia
This role will provide excellent member service to Credit Union members and associates of The Coca-Cola Company. Responsibilities include teller balancing, processing transactions, open accounts, close accounts, cross-sell appropriate products and services, provide solutions and resolve account concerns.
Key Duties and Responsibilities
Having working knowledge of and follow all relevant Standard Operating Procedures and Work Instructions.
Have advanced knowledge of deposit products capabilities.
Support Members and staff upon request and provide personal and responsive service and assistance to each to adequate resolution.
Answer member and staff questions pertaining to problem resolution of products, services and offer most effective solution in a timely manner.
Respond to member needs by phone or in writing or forward/refer as appropriate, in a timely manner.
Troubleshoot issues and resolve to member's satisfaction.
Process and support selected products; Remote branch capture.
Maintain thorough knowledge of all products and services to effectively cross-sell. Monitor & review accounts and member needs in order to cross-sell services that the Credit Union has to offer to members and associates.
Maintain marketing materials and other supplies at workstation to provide information to members or potential members' upon request.
Communicate effectively with members, associates, co-workers both verbally and in writing.
Be knowledgeable of the rules and regulations and the policy set forth by the Credit Union Board (i.e., knowledge of confidentiality, cash handling standards/policies, Reg CC-Funds Availability, Bank Secrecy Act, Reg DD-Truth-In-Savings, Reg J-Wire Transfers, Reg D- Reserve Requirements/Transaction Limitations, Reg E-Electronic Funds Transfer and general lending policies and procedures).
Protect the assets of the Credit Union by following the policies and internal control guidelines outlined by the Board of Directors and Management of the credit union.
Assist the Manager in carrying out special assignments and other duties as assigned.
The ability to work without close supervision.
Technical Skills
Effective verbal and written communication skills.
Knowledge of Microsoft Word, Excel and Data Processing System Software.
Minimum Education & Related Work Experience
At least 1 year experience in a banking role in branch operations (preferred) and a high school diploma or GED required.
Knowledge of financial products and services.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.