Job Information
Newell Brands Manager, ServiceNow ITOM Specialist in Atlanta, Georgia
Newell Brands is a leading $8.5B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 28,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.
The position involves technical, ServiceNow-focused, ITOM work as well as direct and indirect management of people and projects. The position also requires working with different teams providing Discovery, CMDB and Service Mapping support. The role requires specific emphasis on development & maintenance of event management rules, discovery patterns & workflows.
This is a remote role.
RESPONSIBILITIES:
• Technical, ServiceNow-focused, ITOM work using Discovery, CMDB, Event Management, Service Mapping and Business Continuity Management (BCM) modules
- Maintain Discovery, Agent Client Collector, and Service Graph Connectors
-Support health of CMDB using dashboards, workspaces and development of patterns
-Create application Service Maps
-Build ServiceNow Event Management rules and sub-flows for alert processing from various monitoring sources
-Develop workflows to support automation and other integrations
• Direct and indirect management of people and projects
• Work with Problem Management team in resolving monitoring gaps and implementing corrective actions identified from major outage reviews
• Work with Infrastructure and Application teams to develop and maintain Disaster Recovery plans
• Plan and conduct functional and table-top Disaster Recovery exercises to validate recovery strategies and test Disaster Recovery plans
• Develop action plans to remediate findings in Disaster Recovery exercises, and work with the appropriate teams to ensure execution.
• Work with Application Owners to onboard new applications into BCM
• Provide support during emergencies, incidents or crises that require the activation of crisis, recovery or continuity plans
QUALIFICATIONS:
• Experienced ITOM Practitioner with strong technical/troubleshooting skills
• Project management experience leading medium to large IT projects
• 3-5 years’ experience in System Engineering
-Knowledge and ability in Server Administration across OS Platforms
-Understand of Active Directory and Domains
-General knowledge of IT infrastructure topology including typical application, server, and networking configurations
-Ability to discuss credentials, troubleshoot permissions issues, discuss and troubleshoot network connectivity
• 3-5 years of functional experience with ServiceNow
-Specific CMDB, Discovery, Event Management, and Service Mapping experience is required
*Deep understanding of discovery and ability to analyze logs and patterns
*In-depth knowledge of CMDB and integration with other modules and third-party systems
*Ability to comprehend, modify and create scripts using PowerShell
*Understanding of Regex, XML and JSON
-Experience with Disaster Recovery procedures a plus
• 3-5 years of management experience desired
KEY ATTRIBUTES FOR SUCCESS:
• Ability to lead in a collaborative team environment
-Work with multiple teams to develop comprehensive plans as well as facilitate communication to support cross-team collaboration and cohesiveness.
-Direct or indirect management of individuals and/or teams to prioritize work and achieve set outcomes
• Ability to analyze and document technical issues, problem resolution and perform root cause analysis
-A wide range of technical knowledge is required to accurately identify team(s) responsible for resolution of issues during DR events, and to identify and address monitoring gaps.
• Ability to drive change
-Identify opportunities to create or improve existing processes. Engage stakeholders across multiple organizational lines and levels. Leverage documentation, communication, people and project management skills to effectively lead change initiatives.
• Exhibit strong analytical, conceptual thinking, strategic-planning and execution skills. Be a proven creative thinker with a problem-solving approach
-Ability to analyze complex problems, create detailed action plans and execute while considering both short and long-term impacts
• Ability to communicate clearly across multiple audiences
-Present complex concepts to both technical and non-technical groups in an easy-to-understand manner.
_Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.