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Job Description:

Qualified Clinical Application Specialist will be responsible for providing technical and sales support for clinical laboratory products. Technical support includes delivering operator training at customer facilities, providing on-site instrument implementation assistance, technical liaison, and support sales team efforts.

Responsibilities:

• Facilitate onsite customer training of new equipment.

• Effectively manages instrument implementations projects; assisting customers to perform instrument verification studies. Analyze verification study data and prepare statistical reports. Present verification data to the customer.

• Complete required documentation according to policies and procedures.

• Work with internal resources and the customer to resolve technical issues. This includes escalating complaints received from the customer to Technical Support, providing all required data and activities following escalation and complaint handling procedures.

• Provide pre- and post-sale technical support as needed, including product demonstrations.

• Ensure new instrument implementations are completed to meet timeline, budget, and customer satisfaction goals.

• Maintain customer satisfaction.

• Understand organizational goals and execute strategy with defined action plans.

• Demonstrate effective working relationships with external and internal customers.

Job Requirements:

• BA/BS degree in healthcare related field, Medical Laboratory Science strongly preferred with current certification.

• 3 years’ experience in a clinical laboratory, field experience preferred.

• Strong technical background in flow cytometry, hematology, or urinalysis preferred.

• Knowledge of laboratory regulations

• Self-starter with the ability to work independently in an unstructured environment.

• Effective communication skills, both written and verbal

• Strong computer skills and knowledge of MS Office Suite, Service Based Software, CRM, and EP Evaluator

• The position requires extensive travel in the United States

• An active driver’s license and a personal vehicle for commuting to assignments within three hours of home are required.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com ​

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe ​

Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is 40-45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled