Job Information
Change Healthcare Implementation Specialist in Atlanta, Georgia
Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.
Work Location:
Fully Remote - U.S.
Position:
The Implementation Specialist will provide post-sales technical expertise during the installation, implementation, and maintenance of company products. Implementation Specialists will be involved in implementing detailed customer installation specifications and requirements. Implementation Specialists will drive quality, usage, and customer satisfaction. Core Responsibilities:
Setting-up and configuring Revenue Cycle solutions product for Physicians and Hospitals
Managing internet communication protocols for VPN and Web Service connections
Utilize proprietary applications, tools, and processes to implement and deploy Revenue Cycle solutions
Responsible for data mapping, setting up & configuring data processing rules and testing customer database during implementation
Setting up product access and permissions for customer user groups
Understand customers business needs and translate them into application and operational requirements
Follow pre-established instructions, procedures, and guidelines to successfully migrate Revenue Cycle solutions from legacy system to new system
Responsible for set-up of customer data files related to 837 (Claims), 835 (Remit/ERA), 276/277 Claim Status
Engage key stakeholders and subject matter experts throughout the project lifecycle for planning and issue resolution
Identifies and proposes resolutions for systems issues or changes that impede timely and accurate Revenue Cycle services
Coordinate with customer IT personal to set-up and configure product modules
Responsible for product testing and resolution of product configuration issues during Implementations
Troubleshooting and resolving technical issues encountered by customers
Responsible to manage tasks within IT infrastructure and platform for Real-time transaction processing
Effectively respond to changing product, project and customer demands while balancing multiple ongoing projects
Coordinate with product development team in identifying and resolving product bugs delaying implementations
Requirements:
3+ years of experience in software support or product implementation
Excellent skills in Microsoft Office & Windows OS and installing, uninstalling, and troubleshooting software
Preferred Qualifications:
Experience with hospital information systems and/or building screen-scraping solutions, preferred
RCM, Healthcare insurance or Hospital Information Systems knowledge or experience, preferred
Working Conditions/Physical Requirements:
General office demands
Travel:
Some rare travel may be required
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Unique Benefits*:
Flexible work environments
Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
Employee wellbeing programs and generous health plans
Educational assistance programs
US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
Learn more at https://careers.changehealthcare.com
*Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.
Diversity and Inclusion:
At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity
Feeling Inspired? Ready to #MakeAChange? Apply today!
#li-remote
New York and New Jersey Residents Only: The salary range for New York City, NY and Westchester County, NY is $58,420 - $101,520. The salary range for Ithaca, NY is $50,800 - $84,600. The salary range for Jersey City, NJ is $60,960 - $101,520. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.
California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:
The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.
The base pay range for this position is $45,720.00 - $101,520.00
Diversity, Equity & Inclusion :
•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.