Job Information
HP Inc. Field Technical Support Representative in Atlanta, Georgia
The Field Support Rep will support our HP Clients.
Responsibilities:
Responsible for maintaining and servicing HP Commercial Web Printing Press.
Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.
Provide software service, post- sales or service delivery support and solve application problems for remote or local accounts, on standard and specialized systems.
Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
Solve technical problems on assigned hardware and software platforms.
Use proactive monitoring procedures/tools to identify problem-prevention opportunities.
Must be able to travel at least 30% of the time
Education and Experience Required:
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.
Training for this role is in Europe. Candidate needs to hold valid US Passport for travel.
Knowledge and Skills:
Knowledge of corporate organization, job, and policies.
Advanced knowledge of operating systems and software.
Basic skills in time management and efficiency
Strong communication skills, problem analysis, and presentation skills.
Ability to develop Customer relationships.
Ability to perform while under high-pressure situations.
Ability to work in a team environment.
Basic networking, O/S, and troubleshooting knowledge.
Detailed understanding of general/technical aspects of the onsite printing system repair work.
Must have mechanical, and electrical experience and skillset
Commercial printing experience is preferred
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Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).