Campus Pride Jobs

Job Description

Enrollment Coach

Remote - US

The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com

Student Success brings virtualized support and technology enabled solutions to the world's most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.

Choosing the right school and the right program is more difficult today than it has ever been. The variety of institutions, programs, and modalities is growing and the process to enroll can be complex. Enrollment Coaches support prospective students who are seeking information about institutions, their programs, and the process of application and enrollment. Through phone or web-based meetings, Enrollment Coaches lead consultative coaching sessions with prospective students to determine the "why" behind their interest, understand their motivations and needs, connect them with valuable resources, and lead them through the steps of enrollment. Our institutional partners count on Enrollment Coaches to be an extension of their own enrollment departments and to help meet student enrollment targets.

Our coaching teams serve as a seamless extension of the colleges and universities they serve. As a representative of our higher education clients, you will engage with students and collaborate with on-campus staff to achieve institutional goals.

Student Success offers remote, work from home opportunities with immediate availability and schedules that offer flexibility.

Position responsibilities:

Conducting the duties of a consultative Enrollment Coach for various clients as needed

Being ready to quickly adapt to provide support to prospective students from multiple institutions/institutional partners

Successfully converting inquiries through the application and enrollment process

Maintaining contact with a pipeline of prospects, providing proactive guidance, and driving actions that produce results

Explaining educational programs, admissions processes, expected graduate outcomes, student services, and financial considerations to prospective students and/or parents

Scheduling and conducting virtual information sessions with prospective students, identifying and recruiting qualified candidates, and determining appropriateness of candidates for admissions, based on career goal compatibility

Overcoming objections to applying or completing enrollment

Gathering and recording relevant qualitative insights from prospective conversations that lead to overall trends

Consistently conducting follow-up meetings with applicants to ensure progress through the admissions process

Collaborating with on-campus departments to assure students receive support they need related to financial aid, orientation, academic advising, and tutoring, and career counseling. Staying current on school's procedures, policies, etc. to ensure potential students have current and accurate information. Communicating any changes as needed

Recording all communication and contact data in a timely manner with accuracy including detaile notes into the Customer Relationship Management tool provided (Salesforce)

Meeting department goals for phone productivity, applicant contact, enrollment targets, withdrawal rates, call quality, customer satisfaction, customer loyalty, attendance, and schedule adherence

Ensuring compliance and adherence to ethical standards related to student recruitment practices

Handling multiple job tasks at one time and escalating issues in a timely manner

The Candidate:

Required skills:

At least 1 year of sales experience, preferably in an educational environment

Demonstrated ability to meet or exceed established performance goals/key success metrics

Possesses an interest in helping others achieve their educational and career goals

Additional experience in sales or marketing

Experience nurturing a prospect pipeline from point of interest through completion of necessary benchmarks

Proficient in using communication technologies, including databases, email, phone and instant messaging

Reliable internet connection and a quiet place to work

Ability to take inbound (voice) phone calls in a conversation-heavy environment

Highly effective written and oral communication skills

Demonstrated ability to influence and negotiate successful results

Strong relationship building capabilities through various methods including phone, email, and text

Strong interpersonal skills

Personable, enthusiastic, assertive, dependable, and self-motivated

Must be able to adapt quickly in a changing work environment

Strong multitasking and analytical skills

Must be willing and able to work some evening and weekend hours and be flexible to...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity