Job Information
Shepard Exposition Services Director of Operations in Atlanta, Georgia
The Director of Operations oversees both large and small events for Shepard on a national scale. Working closely with the SVP, Operations, they develop and implement standard operating procedures (SOPs), departmental training programs, safety measures, efficiency strategies, and financial objectives.
In partnership with the SVP, Operations this position creates and enforces departmental policies and strategies within their respective verticals by visiting branches, event sites, and warehouses, while working alongside General Managers, operations managers, supervisors, and Team Leaders. In addition, the Director(s) will partner with the sales and account executive (AE) teams regionally to assist with planning needs and offer operational insights.
Essential Job Duties
Create, implement, and oversee day-to-day operational workflows and processes to ensure financial targets are being met, identify inefficiencies, revise policies, and recommend strategies for departmental growth
Collaborate with the SVP, Operations to develop, maintain, and enforce departmental SOPs
Directly supervise and manage two (2) or more FT direct reports or their equivalent within respective verticals; responsible for recruiting, hiring, training, evaluating, coordinating professional development, etc
Provide training to General Managers, Team Leaders, supervisors, and managers on operations processes, protocols, and procedures; ensure training is properly documented and tracked
Establish and analyze key performance metrics for day-to-day operations to ensure efficient and timely completion of tasks
Oversee and manage events and trade shows of varying sizes and scopes nationwide
Partner with the Operations Safety Manager to ensure adherence to safety policies and initiatives in-house and on show site
Keep up to date with technological solutions and process improvements to enhance operational standards and improve the customer experience
Establish annual budgets and develop and implement plans to meet and exceed financial goals.
Provide support to sales leaders and AEs with sales opportunities and performance-related improvements as needed
Regularly visit branch locations to build trust and rapport with the team.
Requirements
Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork
Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program
Minimum 10 years of experience working for a trade show general contractor
Minimum 5 years of progressive management experience preferably in the trade show industry
Excellent verbal and written communication skills
High level of business acumen and strong leadership skills
Proficiency in Windows and Microsoft Office Suite
Experience developing budgets and business plans, and providing training in these subject areas
Proven ability to develop, plan, and manage operational processes to achieve maximum efficiency and productivity
Ability to manage multiple projects simultaneously and communicate effectively with all stakeholders
Bi or multilingual a plus
Bachelor’s Degree in a related field preferred; equivalent experience may be exchanged for formal education