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AGRO Merchants Group Customer Service Representative in Atlanta, Georgia

AGRO Merchants Group is a global leader in cold storage and logistics solutions. We offer an inspiring work environment and atmosphere in which you can make a difference every day. Our enterprising culture is characterized by a strong customer orientation, quality focus, strong drive, openness and decisiveness. If you have the desire to turn ideas into practice, then you may be a candidate to join the AGRO team.

We are currently seeking an Customer Service for our Pleasantdale, GA location.

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. General office duties including the processing of orders received by fax, e-mail, computer, or phone.

  • Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

  • Check and maintain inventory for availability and prepare a bill of lading for shipment.

  • Enter and process all inbounds and outbounds.

  • Learn to be proficient on specialized computerized inventory management system.

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

  • Check to ensure that appropriate changes were made to resolve customers' problems.

  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

  • Schedule appointments for inbounds and outbounds.

  • Order allocations to report shortages.

  • Assist with the inventory process.

  • Ensure orders are printed and receipts are confirmed.

  • Ensure that all scheduled trucks are shipped to the correct destination and update the schedule to report no shows.

  • Must be able to assist and provide back up for the transportation, Import and export department.

We offer a competitive benefits package that includes Medical, Dental, Vision, and Paid Time Off.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

ID: 2019-1095

External Company Name: Agro Merchants Group

External Company URL:

Street: 4300 Pleasantale Road