Kelly Services Customer Service Representative in Atlanta, Georgia
Kelly Services is looking for two Inbound Customer Service Representatives for a financial company in Atlanta.
Start date is currently 8/5
Hours will be flexible 8-8 M-F with potential overtime opportunities
In this role you will perform and deliver on routine assignments for your assigned client service area of responsibility independently in accordance with established procedures/guidelines. You will serve as a direct point of contact for customers ensuring that good customer relations are maintained, and customer inquiries and concerns are resolved fairly and effectively.
Documents customer interactions in appropriate systems .
Escalates client service issues or concerns to senior team members and/or management.
Maintains customer confidentiality while complying with privacy regulations.
Performs research to respond to customer inquiries.
Provides accurate, timely information meeting the customer s needs through problem resolution.
Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs.
Recognizes general issues/concerns for assigned area s , explains effect on the customer s service experience, and suggests process improvements.
Responds to and resolves customer inquiries meeting departmental quality and production standards.
Education Experience 0 - 1+ Years of general experience - need not be directly related to position Required High School or GED Minimum Required
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About Kelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.