Job Information
Equifax Inc. Customer Service Representative - Global Consumer Services - J00157613 in Atlanta, Georgia
The Customer Care/Customer Service Representative will be responsible for managing all aspects of customer service including answering inquiries via mail, e-mail, phone and walk ins; handling orders and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.
What you'll do Handle consumer requests received via phone, mail, e-mail, fax or walk in. Perform verifications of any information maintained on the credit file Serve as back-up to other Equifax or outsourcing locations in regards to consumer contacts Complete consumer dispute/inquiry cases from beginning to end using CCMS and ACRO Recommend changes or additions to existing consumer service policies, practices, or procedures Problem resolution and special projects, as needed Contribute to team effort by accomplishing related results, as needed
What experience you'll need High school diploma, or equivalent 2-3 years of customer service experience Must possess the ability to function in a fast-paced environment Must exhibit strong organizational, problem-solving, and analytical skills Must have excellent listening, as well as written and oral communication skills Must have strong interpersonal skills and professional attitude Must be able to read and speak English and Spanish
What could set you apart Accountability Bravery Curiosity Collaboration Think and act differently Trust Ownership Decide-Execute-Ship
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity