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Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:

This role typical reports into the Sr Manager, Customer Retention and is on-site 4 days a week.

60%: Customer Retention Strategy Coordination

• Serve as key contributor for strategic customer retention programs

• Serve as a key liaison between Carter’s brands, marketing, and external partners

• Manage creative, briefing, delivery and asset rotation for retention programs

• Manage retention project timelines and lead teams to successful, on-time completion

• Manage weekly results reporting for retention programs and communicate results regularly through informal and formal presentations; provide recommendations to brand partners and Executive Leadership

• Contribute to brainstorming new initiatives to drive customer engagement

• Establish feedback mechanisms to continuously improve strategies

30%: Loyalty Program & PLCC Support

• Serve as team player in driving existing and new loyalty initiatives

• Stay up to date with loyalty market and competition; use insights for future strategy

• Assist in driving business progress and day-to-day management of assigned tasks within loyalty and Carter’s private label credit card (PLCC) when needed

10%: Customer Activation Team (CAT) Support

• Drive positive engagement within CAT team

• Serve as CAT team representative amongst peers to field new and innovative ideas

WE’D LOVE TO HEAR FROM YOU IF:

Must have:

• Strong written, verbal, and communication skills

• Superior project management and organizational skills

• Detail-oriented, persistent follow-up and an ability to juggle shifting priorities

• Self-starter and ability to manage and own priorities and deliverables

• Proactive in all aspects

• Resourceful and solution oriented

Preferred skills and experience:

• Demonstrates above-average strategic approach & ability to professionally communicate big-picture business strategy

• Ability to interpret data and translate it into actionable strategies.

• Ability to coordinate cross-functional team efforts

• Team player. Operates effectively in a fast-paced, deadline-driven environment without compromising quality of work

• Understanding of marketing asset development process a plus

• Retail experience a plus

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values

• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

• Drive Growth: Set aggressive goals and implement plans precisely

• Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

In order for your application to be complete, you must complete an assessment. This assessment should take about 10-15 minutes to complete. Please note: Your application will not be fully submitted until the assessment is complete .

#CartersCollege

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.