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The Coca-Cola Company Costa Coffee Operations Manager USA in Atlanta, Georgia

​POSITION OVERVIEW:

The newly established Costa US team will lead the way to globally scale the Costa coffee platforms. Part of the growth of the brand will be direct interactions with customers and consumers in multiple platforms at the point of the consumer experience. The Operations Manager owns our technical development and proficiency across our served & self-served platforms in the US market. This role will be the technical SME on the platforms to ensure we have the right programs, partners and processes in place to install and support coffee brewing and dispensing equipment. The individual will need to have an entrepreneurial spirit and a resilience to succeed despite the significant challenges while in a consumer and customer environment.

KEY RESPONSIBILITIES:

  • Manage portfolio of equipment solutions, warehousing and remanufacturing of equipment, water filtration program and service network needed to support Served & Self-Served Platforms in the US.

  • Manage the equipment installation process, including the 3rd party partner performance and improvement initiatives, sourcing new partners, stewardship and SLA management

  • Manage the execution of Costa audit programs for equipment platforms to ensure customers, on-boarding / audits, and service providers maintain equipment to Brand Standards

  • Manage market activation with equipment & service partners to support the Costa business needs with the right technical team information ensuring superb execution resulting in customer delight.

  • Own equipment downtime reporting & HIO analysis to determine root cause issues to mitigate down time and increase customer satisfaction.

  • In time, manage team of associates responsible for ongoing care and maintenance of equipment platforms in market (Brand Excellence Ambassadors, Field Service Managers, etc)

    REQUIRED SKILLS

  • Strong analytic skills, creative thinking, team first leadership, near term and midterm organizing, and problem-solving skills.

  • Ability to diagnose technical components to decipher root cause issues and then broadly communicate resolutions.

  • Proactive issue identification, root causes and problem-solving skills on a macro and micro level.

  • Group presentation skill proficiency.

  • Excellent written, verbal, and interpersonal communication skills

EDUCATION:

Minimum Required: Bachelor's Degree

RELATED WORK EXPERIENCE:

Minimum Required: 4-6 years technical experience with instructional roles included

Preferred: 5-10 years technical experience across multiple platforms and markets with instructional roles

Growth Behaviors:

  • Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.

  • Smart Risk: Makes bold decisions/recommendations

  • Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.

  • Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.

  • Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.

  • Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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