Job Information
NCR VOYIX Consumer Engagement Product Manager (III) in ATLANTA, Georgia
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
The Consumer Engagement Product Manager (III) for Restaurants will play a critical role in evolving the strategy and roadmap to drive go-to-market, adoption, engagement of consumer experiences with Aloha Consumer Engagement products and platform capabilities. You will create and deliver solutions with a focus on driving adoption and increasing engagement for both our largest enterprise customers and small, medium businesses. Your work will directly impact the customer marketing and loyalty operator and member experiences through an Integrated platform which improves the ability to Identify, motivate and engage consumers. The incumbent will be an experienced and dynamic professional who is strategic, technology savvy, and can drive both product strategy and operational efficiencies.
Responsibilities:
Champions a superior omnichannel loyalty and marketing experience for restaurants.
Develops and evolves the strategy for enabling our customers to understand and motivate their guests through the use of consolidated real time data.
Maintains a high awareness and understanding of marketing and loyalty strategies, key use cases, capabilities and KPIs for a competitive product in our market. With internal partners, performs market research, market validation and whitespace analysis to identify new opportunities for existing and new features and functionality.
Plans and prioritizes use cases, customer segments, projects, and strategic goals. Then, plans and prioritizes product features from conceptual through product life cycle to optimize revenue and meet our corporate objectives through a thorough understanding of business segment needs.
Conducts an objective, clinical assessment of competing needs for the platform and makes strategically sound, data-supported prioritizations.
Maintains quarterly roadmaps that align strategy with focus on adoption; identify dependencies and ensure close alignment with cross-functional teams.
Develops content and/or presentations to share and build advocacy for the roadmap and strategy with executive audiences and partners across the organization.
Experience in enabling a partnership model in go-to-market inclusive of sales, sales operation, and sales enablement.
Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization.
Demonstrates ability to develop credibility with, and present to, senior executives and build relationships with customers and partners.
Ensures appropriate delivery of product requirements across the development lifecycle, including partnering with design and technology teams to ensure the visual design, content strategy, copywriting and development align to the strategic vision.
Develops the go-to-market strategy for the product and Integrations, as well as platform capabilities that enable the overall consumer engagement strategy.
Creates a zealous approach and process for monitoring product performance, supporting A/B tests and recommending opportunities to enhance the experiences, products, capabilities on the NCR Voyix Commerce Platform.
Directs other product managers who are peers and team members to translate the digital strategy into clearly prioritized requirements documentation including acceptance criteria and test cases.
Leads and maintains feature development and backlog, works with scrum teams to prioritize, make decisions and remove roadblocks.
Positioned as a strategic lead across key adoption and engagement experiences, works closely with members of the product, engineering, UX and operational teams.
Required Experience:
Bachelor’s Degree in business, computer science, marketing and/or related field
6+ years of product ownership or product management experience. 3+ years of marketing related experience preferred.
Must demonstrate fluency in omnichannel technology and be comfortable with navigating both the front end and the backend software implementations.
Proven leadership across multiple teams, while working collaboratively to deliver with quality on time.
Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
Experience with technical, user, and business issues in a fast-paced organization.
Experience working with tools, systems and processes that support go-to-market delivery and triage of content, data configuration, and service integration.
Strong product management discipline in both discovery and execution.
Outstanding verbal, written communication and project leadership skills, including an ability to communicate and influence at an executive level.
Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.
Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization.
Comfortable working with global teams.
Experience operating in Agile/SCRUM delivery methodology, Jira, and Jira Align
Preferred Experience:
Experience in restaurants or retail industry
Data analytics tools are a plus
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.