Job Information
WTW Client Relationship Management - Senior Living Industry in Atlanta, Georgia
Client Management links our clients to our exceptional capabilities and solutions to drive profitable revenue growth. This includes responsibilities for growing revenue and managing a portfolio of clients across our two business segments, Health, Wealth and Career and Risk and Broking.
The Senior Care Client Relationship Director is the primary client lead managing the totality of the Willis Towers Watson (WTW) relationship for clients within the Senior Care Industry. This individual is accountable for profitable Senior Care revenue growth and focused on bringing new solutions to existing clients, acquiring new Senior Care clients, and ensuring deep client satisfaction.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
This role can be remote any US location.
The Role
Establish and manage a team of Senior Care P&C experts including sales and service professionals, focused on the Senior Care industry
Initiate and coordinate the development of products, services, analytics, and other resources to support our Senior Care clients and attract new business
Become a trusted advisor and portal to WTW for assigned Senior Care clients and prospects, addressing their unique business needs with solutions that leverage capabilities from across the company and incorporate industry expertise
Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to Senior Care clients and ensure a streamlined client experience
Influential at multiple levels of the client organization across all relevant buyer hubs, promoting new and recurring business while managing existing revenue and profit streams
Lead the development and execution of client account plans and strategies to ensure profitable revenue growth and create new business opportunities
Participate in relevant Senior Care industry communities in order to deliver industry-specific expertise to our clients
Develop a broad understanding of WTW capabilities and expertise across our two business segments, Health, Wealth and Career and Risk and Broking
Ensure client satisfaction with Senior Care clients through proactively monitoring and addressing any issues
Partner with segment and business leads to negotiate pricing/fees, and ensure client relationships are secure and financially sound
Actively develop and mentor Senior Care talent on client teams, providing direction, feedback and coaching
Act as a role model throughout WTW by embodying our values of client focus, teamwork, integrity, respect and excellence
The Requirements
10 or more years of experience and proven track record selling professional services to Senior Care organizations in the areas of people, risk and capital
Ability to build, maintain and manage multiple relationships at the most senior levels within client organizations
Ability to influence key stakeholders (internal and external) via formal and informal channels
Track record of sales expertise
High level of business acumen
Demonstrated intellectual curiosity to learn and sell across the entirety of WTW
Ability to navigate complex procurement organizations
Ability to coordinate teams across WTW businesses
Team-oriented and collaborative
Ability to diagnose complex client issues, comprehend the full breadth of Willis Towers Watson’s services, blend them into practical solutions that meet our clients’ needs, and articulate them to C-Suite buyers across multiple disciplines
Senior level experience aligned in corporate insurance risk and broking is a plus
Ability to successfully direct multiple projects and ensure quality deliverables on time and within budget
An executive presence with polished and well developed oral and written communication skills
Availability to travel on an as needed basis
Undergraduate degree desired
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $250,000.00 USD to $350,000.00 USD. The role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf) ( Washington State only )
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. If Level 38 or more senior role is in Washington State, you must add the retirement benefits paragraph to the job description. Please note: Producer Sales roles are not currently eligible for the WTW Pension Plan.
EOE, including disability/vets