Job Information
WestRock Company Bilingual HR Operations Coordinator in Atlanta, Georgia
The opportunity:
The Employee Contact Center team plays a key role in the planning, implementation, and support of key people programs and processes. Our Centralized HR team provides accurate, consistent, and timely responses to people service inquiries from various contact channels including phone, email, web, case, and chat. The Employee Contact Center primarily exists to connect Smurfit-Westrock team members, family members of Smurfit-Westrock team members, alumni, managers, human resources, and vendors providing people services with content and data through intuitive direct service, responding to inquiries, and supporting people to ensure seamless experience and resolution. The Employee Contact Center team supports Smurfit-Westrock\u2019s people services in the United States with support in two languages (English and Spanish).
Our HR Coordinator at the Employee Contact Center works as a collaborative team to provide a full spectrum of people services focused on delivering excellence with care.
How you will impact Smurfit-Westrock:
\u2022 Handle incoming inquiries, identify, and document issues, and provide the necessary HR support.
\u2022 Escalate complex issues that require further review for research and resolution.
\u2022 Provide exceptional customer care and ensure resolution of issues.
\u2022 Contribute to continuously improving the people services in quality, efficiency, and care.
What you need to succeed:
\u2022 HR experience or relevant education is strongly preferred.
\u2022 Familiarization with a Centralized HR or Contact Center environment is preferred.
\u2022 Bachelor\u2019s degree in human resources, Business Administration, or related discipline is strongly preferred.
\u2022 Fluent in English communication skills, both verbal and in writing.
\u2022 Fluent in Spanish communication skills, both verbal and in writing preferred.
\u2022 Strong customer service mindset with strong communication skills, attention to detail, and process-oriented solution capabilities.
\u2022 Collaborative and team player.
\u2022 Demonstrates good judgment and maintains confidentiality.
\u2022 Ability to work under tight deadlines and handle multiple priorities.
\u2022 Advanced computer skills to include the use of computer programs such as Microsoft Office (Outlook, Word, Excel, PowerPoint), phone, Chatbots, case management software; other HR systems experience, preferred.
\u2022 Ability to navigate through multiple computer applications simultaneously during a call.
What we offer:
\u2022 Corporate culture based on integrity, respect, accountability, and excellence.
\u2022 Comprehensive training with numerous learning and development opportunities.
\u2022 An attractive salary reflecting skills, competencies, and potential.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.