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Travelers Insurance Company AVP, Customer Identity & Access Management in Atlanta, Georgia

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$160,300.00 - $264,500.00

Target Openings


What Is the Opportunity?

Travelers is looking for a leader of our Customer Identity and Access Management (CIAM) space with a focus on delivering great experiences, securing complex systems, and managing programs at scale. This role is at the AVP level and reports into the Cybersecurity organization. It has responsibility for the registration, login, and profile management experiences for all customers, claimants, and agents interacting with Travelers. This leader will drive strategy for the program, lead the agile scrum teams, and manage the security tools and practices that protect our customers’ information.

The ideal candidate has deep Identity and Access Management expertise, a program/product management background that puts the customer first, and real-world security experience. This role manages managers, developers, product managers, and other delivery personnel and needs deep technical acumen to help drive strategy and solve problems. Additionally, this is a high-visibility role that drives change across the company, so the ability to partner with various parts of the business is key.

What Will You Do?

  • Drive the long-term strategy for how our customers, claimants, and agency partners register, login, and manage their profile. Defines and drives the CIAM roadmap for the company, defining the future of CIAM experiences.

  • Own the securing of external IDs, deploying various technologies including Multi-Factor Authentication (MFA), bot detection and prevention, and passwordless experiences.

  • Leads Agile program planning for multiple scrum teams as circle / train lead in a modified Agile SAFE structure.

  • Collaborates and navigates with stakeholders and leaders across divisions to drive CIAM objectives. Leverages expertise in dealing with complex, matrixed organizations and stakeholders to influence change.

  • Has budget responsibility for an organizational unit of 25 to 50 employees/contractors and/or a budget of between $1M and $10M. Develops a portion of an overall divisional budget subject to review and is responsible for expense control for the units assigned. Demonstrates sound cost-effectiveness. Failure to achieve objectives can result in delays or inefficiencies resulting in readjustment of resources and/or staff.

  • Leads multiple teams with responsibilities to support and maintain major, highly complex security processes, controls or products.

  • Manages leaders of teams and/or teams with responsibilities to configure, test, document and implement new and upgrades to major, highly complex security processes, controls or products as directed.

  • Leads activities and/or teams to resolve situations involving improper attempts to access or infiltrate our networks.

  • Recommends and sponsors purchases and/or licensed software products to identify and address security exposures

  • Represents Cybersecurity enterprise organization at design and new technology meetings.

  • Provides human resources management, including coaching, performance management, team development and growth, and workforce planning.

  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Eight years of relevant experience with Cybersecurity tools, processes, and practices.

  • Five years experience with Identity and Access Management tools, processes, and practices.

  • Six years of experience managing products, programs and/or technical teams required.

  • Demonstrated focus on measured customer success outcomes.

  • Experience working with User Experience teams to deliver optimal customer experiences.

  • Broad knowledge of all IT related technologies with subject matter expertise in IT Security related technology and business exposures impacting organizational vitality preferred.

  • Experience leading organizational change preferred.

  • Development experience preferred.

Problem Solving

  • Demonstrates advanced analytic and diagnostic skills dealing with often novel and not readily defined, lack known precedent or appear contradictory.

  • Able to develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract innovation.

  • Sees the big picture, and is fully aware of technology and business directions.

  • Has department, corporate, and group objectives in focus while identifying and removing barriers.

  • Optimizes the use of all available resources.

Team Orientation

  • Clear, succinct communicator both in both oral and written form.

  • Maintains partnerships across the organization, and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.

  • Balances team and individual priorities.

  • Exhibits objectivity and openness to others’ views.

  • Gives and welcomes feedback.

  • Puts success of team above own interest.


  • Sets and drives vision of the program, while incorporating the overall vision of the company and larger initiatives.

  • Manages multiple cross-functional objectives and/or priorities in support of a business department.

  • Responsibilities are assigned with broad latitude for decision making.

  • Results reviewed periodically according to predefined objectives.

  • Understands the departmental, corporate and group objectives and strives to meet or exceed them.

  • Sets level of risk-taking, and gathers/synthesizes information to all appropriate levels of the organization.

Planning and Project Management

  • Ensures all planning done on the area level is supportive of the business strategic plans.

  • Delegates appropriately while maintaining accountability.

  • Sees that projects are assigned by workload and staff capabilities.

  • Completes projects accurately and on time.

  • Critical planning is required as modifications are difficult and costly and may impair achieving of departmental and corporate objectives.

  • Change requires reassessing and adjusting tactical and/or operational direction.

What is a Must Have?

  • Bachelor's degree or its equivalent in education and/or work experience in Computer Science, Information Systems Cybersecurity or a related STEM field.

  • Eight years of experience in Computer Science or a related field required.

  • Four years of experience managing others and/or technical teams required.

What Is in It for You?

  • Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .