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TAD PGS, Inc. Account Service Representative in Atlanta, Georgia

Account Service Representative

Category: Call Center/Customer Service


We have a Contract position for a Admin/Clerical - Service Representative to join a leading Company located in theAtlanta, GAsurrounding area.

The position has daily responsibility for InFlight Exchange (IFX) Content Management and Publication process, change notice tracking, approval and publication process, specific invoice reconciliation and billing services and other general IFX administrative tasks for a major customer’s catering operation.

Essential Duties and Responsibilities:

  • IFX Content Management and Publication Process owner.

  • IFX User Administration Process owner.

  • Maintains Aircraft Catering & Provisioning Guide, Training Manuals and communication distribution lists.

  • Manages Delta Customer Care email inbox. Will be responsible to monitor the DL Customer Care mailbox after business hours for any urgent Change Notices received.

  • Daily review, research, and resolution of invoice discrepancies between our customer and the supply chain participants for regular flight invoices.

  • Meet established performance measurements that support the department strategic goals and associated Service Level Agreement for designated airline customer.

  • Support customer/supply chain participants with IFX system set up for a new station or existing station caterer changes.

  • Support customer/supply chain participants with master data maintenance within the IFX Invoicing system.

  • Conducts an ad-hoc business analysis as requested to identify trends and cost efficiency opportunities.

  • Responsible for requesting and follow-up of all supporting documentation to review and approve IFX invoices as required by the customer.

  • Assists and supports Supervisor with implementing process improvements.

  • Maintain reference and historical data in an organized fashion.

  • Participates in brainstorming/cost saving sessions.

  • Supports Customer Care team with special projects and general office administration as needed.

Basic Hiring Criteria:

  • High School Diploma or GED required.

  • Associates or Bachelor’s Degree preferred; Comparable work experience.

  • Minimum 2+ years of experience in billing or invoicing, office support.

  • Analytical experience and managing multiple tasks is a plus.

  • Knowledge of Inflight Exchange (IFX) applications.

Company Description:

TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability

Location: Atlanta , GA

Minimum Experience (yrs): 2+

Required Education: H.S. diploma or equivalent