Job Information
Robert Half Desktop Support Analyst in Asheville, North Carolina
Description We are seeking a Desktop Support Analyst to join our team in Asheville, North Carolina. The primary function of this role is to provide excellent technical support to our clients, acting as the initial contact for IT-related issues and ensuring business operations run smoothly. This role is in the IT industry and will be based in a dynamic office environment. This role offers a short term contract employment opportunity.
Responsibilities:
• Act as the first point of contact for clients experiencing IT-related issues, offering solutions via phone, email, or chat.
• Troubleshoot and rectify hardware, software, and network-related issues.
• Document all client interactions and issue resolutions in the ticketing system.
• Escalate complex problems to the appropriate IT teams if necessary.
• Provide training and advice to clients on common technical issues.
• Assist clients with software installations, device configurations, and system updates.
• Update and maintain the knowledge base with troubleshooting tips and procedures.
• Manage and resolve support tickets to ensure customer satisfaction.
• Install and configure both hardware and software, including Office 365 and Windows 10.
• Conduct basic network troubleshooting to ensure stable and secure connections. Requirements • Proficient knowledge and understanding of Computer Hardware
• Extensive experience with Windows 10
• Familiarity with Ticketing System for managing user requests
• Ability to perform Hardware & Software Installation
• Proficiency with Office 365
• Experience in handling and resolving Support Tickets
• Basic skills for Network Troubleshooting Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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