Job Information
FoxTel Service Assurance – NoC Engineer in Artarmon, Australia
Service Assurance – NoC Engineer
Location: Artarmon
Join Our Team As a Service Assurance – NoC Engineer
At Foxtel Group we are a cutting edge, digital business that brings both sports, entertainment, and technology together to deliver customers and fans a unique, world class streaming experience.
As a Service Assurance - NoC Engineer, you will monitor, identify, handle faults, and assure end-to end service for all our Internal Systems and OTT platforms, including Hubbl, Kayo Sports, Binge and Flash.
You will be responsible for maintaining the systems and network monitoring tools, and providing incident co-ordination functions, following up incidents, and escalating issues to the appropriate team.
You will be utilising monitoring tools and coordinating incidents, following up on existing incidents, and escalating major issues. You will also manage first responder initiation on BCP and DR Notifications for platform and environment.
This role works in a flexible 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
In this role you’ll be responsible for:
Proactive monitoring of network alerts and events, troubleshooting and resolving issues to minimise downtime and ensure uninterrupted services.
Lead major incident management efforts, engaging cross-functional response teams to quickly resolve critical issues and minimise business and product impacts.
Monitor Streaming IP delivery Platforms and associated systems
Collaborate with third parties for incident management and scheduled/unscheduled events related to IP, CDN, broadcast, and technology platforms.
Maintain and administer monitoring tools and support applications
Facilitate and participate in change control following best practice and business requirements
Conduct routine network checks and audits to identify potential vulnerabilities and performance bottlenecks, taking proactive measures to address them.
Manage service assurance processes to monitor service availability, reliability, and performance, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
Develop and maintain documentation related to network configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and continuity.
Fault finding and troubleshooting to eliminate problems using ITIL Framework
Escalation POC for customer impacting incidents to internal or external teams, initiate SMS alarms and BCP first event notification
Undertake, co-ordinate and/or oversee acceptance testing of new applications and features of Foxtel systems and products
Improve platform performance and stability through processes, scripts, reporting etc
Your background should include * *:
3-5 years of experience in a technical assurance / helpdesk role, preferably in an Enterprise NOC environment, supporting networks or engineering within the OTT space
High level understanding of enterprise IT, APIs, Service interactions, Web video technology, CDNs and Cloud
Understanding of IOS, Android, Connected TV operating environments
Exposure or understanding of HTTP/ REST and Micro services, network/platform monitoring tools and ticketing systems as well as monitoring tools such as New Relic, Service Now, Confluence/Jira, APM, AppDynamic, Cloud Watch, Kibana
Experience with OTT monitoring tools like Conviva, Youbora or Mux is desirable but not essential as is experience from Video and OTT
Ability to work rotating shift roster including regular night and weekend shifts
Demonstrated tolerance for high volume workload and multi tasking abilities
Work well in a busy team, being quick to learn and able to deal with a range of issues autonomously
*Life at Foxtel Group *
A career with us means working across one or more of our brands including Foxtel, Kayo, BINGE, Flash, Fox Sports and Foxtel Media. When you join, the Perks at Work are taken care of.
Attractive leave entitlements - Paid parental leave program, a day off to celebrate your Birthday, Volunteer and Cultural Leave
Internal meeting free zones to help you manage your wellbeing
Access to LIVE events and FOXFIT Wellbeing classes
Free merch upon arrival to make sure you have all the tools you need
Free Foxtel products, discounted Broadband and Streaming services
A note to recruitment agencies - we have this role covered. There is no need to get in touch, we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
AUS Eastern Standard Time
AUS Eastern Standard Time