Job Information
ManpowerGroup Implementation Manager in Armonk, New York
Job title: Implementation Manager (SkillsBuild)
Contract on W2.
Work type: REMOTE.
Contract duration – 1+ years (Possibility for extensions)
Role Description:
The Implementation Manager, working with the CSRM will play a crucial role in executing SkillsBuild through strategic partnerships across a specified geography.
This individual will be responsible for managing all aspects of program implementation, ensuring high-quality delivery, and achieving key performance indicators (KPIs) including but not limited to learner engagement, course completions, and credentials issued.
Key responsibilities:
Program Implementation & Management: Oversee the rollout of the training program through partner organizations to drive pre-determined learner outcomes.
Partner Coordination: Serve as the primary liaison between our organization and partner entities. Facilitate communication, resolve issues, and ensure partners have the necessary resources and support to effectively deliver the program.
Performance Monitoring: Track and analyze program performance against KPIs, including learner engagement rates, course completion rates, and the issuance of credentials. Implement strategies to address any gaps or areas for improvement.
Internal Management Processes: Managing and coordinating across CSR sub-teams to ensure internal stakeholders are aligned/consulted/informed, budgets are allocated, project-based learning marketing and communications processes are managed.
Quality Assurance: Work closely with the content and credentialing teams to ensure that all program offerings meet our high standards for content quality and credentialing criteria.
Feedback Loop: Collect and synthesize feedback from partners and participants to inform continuous improvement of the program.
Reporting: Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are being achieved.
Skills and Competencies needed:
Program Management : Self organized with a keen ability to identify problems and
develop solutions to complex challenges; be able to manage multiple
workstreams and priorities at once, be able to synthesize and distil information
from multiple inputs to develop a strong strategy & plan; must be willing to take
on strategic challenges and deliver solutions.
General Skills
Minimum 8 years’ experience in program management / consulting and/or digital learning transformation roles
Experience with digital (online) learning platforms and digital credentials.
Strong communication skills (written and verbal)
Strategic thinking & project management expertise
Strong work ethic with a competitive nature and a desire to succeed.
Intense curiosity to learn and willingness to be coached.
Experience in CSR or with an NPO/NGO, especially with a focus on workforce development.
Can easily adapt to different environments and cultures. Customer / partner relationship skills.
Drive, self-motivation and robust organisational skills are important as the role involves working from home (or the office when needed) as part of a large virtual team.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.