Job Information
SAIC User Experience Customer Success Analyst in ARLINGTON, Virginia
Description
A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic User Experience Customer Success Analyst to support knowledge management for our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven decision making to missions across the Department, Services, and Combatant Commands.
The Ideal candidate will be adept at managing customer relationships, driving operational excellence, and fostering continuous improvement across all service areas.
Core Responsibilities:
Evaluates the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.
Reviews status of projects and budgets; manages schedules and prepares status reports.
Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.
Responsible for reporting contract requirements and subcontractor responsibilities are being accomplished including working on the definition and implementation of project planning techniques to provide visibility on the contract.
Collect, organize, and make available knowledge and information relevant to Advana customers and users to improve their access to relevant Advana Ecosystem/System/Platform information, including training materials, user manuals, operational best practices, advisories addressing known issues and workarounds, and shared knowledge from lessons learned by other Advana customers and users.
Collect, organize, and make available knowledge and information from across the Advana program team operations to improve access to program knowledge, enhance the ability to discover and access required program knowledge, and increase the speed and efficiency of problem solving for the Advana program team.
Qualifications
Bachelor's degree and three (3) years or more of related experience; Master's degree and one year of related experience.
Experience working in a cloud environment, preferably AWS.
Experience working in an Agile Community, using Agile methodology for product and project management.
Experience working in a DoD environment supporting one of the Armed Forces in an enterprise IT environment, across multiple domains and various clearance levels.
SEC+ certification or similar certification to meet DoD 8140 (formerly DoD 8570) requirements.
U.S. Citizenship and a TS/SCI security clearance is required.
Preferred Qualifications:
Experience working with the Advana System/Platform.
ITIL v3 and/or v4 certification.
AWS AI Practitioner Certification.
AWS Data Practitioner Certification.
Join SAIC: Be a part of a team that's passionate about the power of AI to transform the public sector.
Apply Now: Interested candidates with a drive for innovation are encouraged to apply. Share your passion, expertise, and leadership by joining our team.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2500608
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability