Campus Pride Jobs

Description

We are looking for a Sr Manager, UX Design to drive the vision for how our customers onboard, discover, share and consume the employee data that powers thousands of services across Amazon. This role will lead the UX design and research team within FPDS. You lead with clarity and empathy, inspire others, and have a passion for solving problems at scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator who flourishes working across product and engineering. You enjoy design debates and thrive on iterating based on customer feedback.

Foundational People Data Services (FPDS) is re-imagining how innovative people data services are designed and delivered at Amazon, for Amazonians, by Amazonians. Imagine being at the forefront of innovation by driving the design of cutting-edge experiences that empower Amazon builders to create amazing solutions powered by Amazonian data.

This role is for a leader who establishes a strategy, scales their impact by empowering designers and researchers, and elevates the design quality of the entire team. You will develop strong relationships with fellow design leaders across PXT and partner closely with product, engineering, and business counterparts throughout the organization to launch bar-raising experiences for customers across Amazon globally. As a design leader, you have a passion for solving our customers' problems, always putting their needs first.

Key job responsibilities

• Defining and developing the vision for innovative new solutions which work backward from our customers, solving their toughest challenges in consuming, generating and managing employee data

• Leading new creative and holistic thinking across diverse personas who use our products; driving the direction and methodology of design and accessibility

• Championing cohesion in design that unites experiences into persona-based “hubs”, while continuing to deliver and evangelize a culture of invention and innovation

• Leading cross-team conceptual development; being a strategic thought leader in how to implement unmatched experiences that represent the most customer-centric intersection between design, content, and technology that delights Amazonians.

• Modeling excellence in design, while growing and developing fellow designers

• Demonstrating systems-level design thinking, delivering design solutions that scale

A day in the life

You’ll be meeting with stakeholders, understanding complex customer challenges, and leading your design team in the creation of innovative and intuitive experiences for technical and non-technical customers spanning Amazon. You’ll be a key member of the FPDS leadership team and help drive us forward toward our objective as the “everything store” for builders who need people data to power their services. You’ll work closely with SDMs, PMTs, TPMs, SDEs, and Principal Engineers on the experience design, work backward planning, prioritization, risks and tradeoffs, and delivery to customers. You’ll communicate your design and research status with crisp, accurate, timely updates to leaders which earn trust. You’ll lean in, solve problems, and escalate HDTs with excellent, well-written docs. You’ll look around multiple corners, identify risks, and devise innovative ways to resolve issues while delighting your customers. You’ll coach and grow the careers of your design and research team.

About the team

Beginning in 2022, we built Foundational People Data Services, a secure, reliable, and fast way to store and consume worker data. We have helped builders across Amazon invent 7,800+ and growing experiences with our AWS-like, 1P data services which focus on the builder experience. We obsess over ensuring our data services are as foundational as electricity and water – always available, completely reliable, and convenient to use by builders. We’ve launched a secure and scalable people data store and event publishing bus; a people data catalog with federated ownership and compliance; role-based authorization and access controls to protect confidentiality; streamlined privacy reviews, depersonalization, and data subject access/deletion requests (DSARs/DSDRs); Tier-1 real-time data APIs for people data (PAPI); high-volume data transfer to the Andes data lake; and synthetic worker data to streamline testing.

We have seen rapid growth, with Amazon systems consuming 1 trillion employee records annually through billions of API calls to our 1P data services each week. We now have 5,000+ builder customer teams across AWS, Alexa, Payroll, Builder Tools, MyHR, A to Z, Clarity, GREF, Workplace Health & Safety, Time and Attendance, and more – over 75% of them are outside of People Experience & Technology (PXT). Our 1P data services offer real-time APIs and updates, powering vital end-user tools like Phone Tool (1,100+ page views per minute and 50M+ per month), Chime (800K+ calls per workday), Slack (350k+ employees and contingent workers using per workday), facilities badge access (95k+ salaried employees currently swipe in/out of their building each work day), LDAP, internal systems access, payroll, and more.

Basic Qualifications

• 10+ years of relevant professional experience driving creative strategy and execution for digital products.

• 7+ years of experience leading creative, multi-disciplinary teams.

• A portfolio of innovative design work that demonstrates industry-leading human-centered design process and business success

Preferred Qualifications

• Passion and high bar for visual design that appeals to a wide variety of personas from technical to non-technical.

• Ability to work globally and influence across organizational boundaries and manage ambiguity to deliver results

• Inspiring and precise executive-level communication and presentation skills

• Committed to learning and teaching professional and technical knowledge

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.