Job Information
Amazon Sr. AWS Intelligence Initiative Tech Training Specialist , AWS Intelligence Initiative in Arlington, Virginia
Description
Have you ever thought about helping scale technical talent on innovative cloud computing solutions and solve technical problems for our mission critical customers? Would you like to do this using the latest cloud computing technology content? The AWS Intelligence team is seeking a talented technical training specialist with a diverse engagement background, to lead the development of scaling technical training and onboarding program for Amazon Dedicated Cloud regions.
The program is built for onboarding, training and up-skilling technical engineers to provide the opportunity of deep technical training, including rotational hands-on exposure and working side by side with top AWS Engineers across many of AWS’ most popular products. A creator who would be interested in the opportunity to work with some of the best and brightest engineers and technical leaders, to build critical internal training for engineers supporting mission critical customers.
This team is responsible for creating and supporting content for training programs with the learner in mind, creating and delivering mechanism to scale the program and documentation, managing training logistics and tools, and implementing and maintaining robust measurement to continuously improve the effectiveness of onboarding. This person will have to consistently innovate and improve the output from new and existing tools and operating procedures to organize the expansion of an ever growing global program. This person will also have the opportunity to redefine the entire learning journey of the Engineers that join AWS Intelligence Initiative program.
This position requires that the candidate selected be a US Citizen.
Key job responsibilities
Develops technical training content to be used across AWS technical teams
Manages and develops highly complex training programs/projects which are business critical
Maintain technical training materials throughout program updates, process changes, and product life-cycle mechanisms. Own the Training Change Management end to end process to ensure parity across all relevant training material.
Develop learning profiles and delivering content via eLearning, video, virtual online training, tool kits, study guides, and support aids
Work on multiple projects in a fast-paced, high-energy environment
Collaborate and build relationships with technical business owners globally to ensure process excellence and the highest degree of controllership.
Coordinate, plan, deliver and facilitate training such as new hire, continuing education, launch training for new services, and other specific training as needed.
Identify knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics based on findings.
Monitor, track and report on training completion metrics.
Assist with development and validation of training materials, learner engagement strategies and evaluation plans.
Conduct targeted coaching as a part of training sessions and communicate opportunities to the AI2 Leadership team to ensure continuous support to employees outside of the training.
Model “Learn and Be Curious” by rapidly learning about new products/services and processes as needed.
Continuously act as an advocate and evangelist of Amazon Voice and culture.
Remain Customer obsessed, and provide the best possible training/learning experience to the AI2 employees.
About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA
Basic Qualifications
4+ years experience developing technical training across computer engineer, operations engineering, or software engineering skill set
7+ years experience in technical Instructional Design, Instructional Technology, or Learning Technology
7+ Experience working across multiple cross functional teams to deliver, effective communication and understanding of technical concepts
5+ years experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software
5+ years experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software
Excellent writing and editing skills with a strong command of grammar, punctuation and style
Preferred Qualifications
Experience working across global projects
Experience developing programs supporting large populations of frontline employees
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.