Job Information
TEKsystems Lead Temp Technical Support Specialist in Arlington, Virginia
Description
Technical Support Specialist Team Lead (Temporary to Permanent)
The client's team is seeking a Technical Support Specialist Team Lead to join its innovative group. The Information Technology team provides a secure technology environment that allows the client to become more productive (quantity) and efficient (quality). This position reports to the Senior Director, IT Projects & Service Delivery.
You will work with a dynamic team and have opportunities to pursue mutual, long-term career development goals. If you are excited to be part of a dynamic team and want to roll up your sleeves, this role is for you. This position is temporary with the possibility to be permanent. Candidates selected for this position will be based at the client's Arlington, VA office and may travel to other office locations in the District of Columbia (DC) and/or Maryland area as required by business needs.
Essential job functions include but are not limited to:
Lead and mentor a multi-level team of Technical Support Services/IT Service Desk staff.
Serve as an escalation point for advanced technical issues.
Provide subject matter expertise for assigned topics and technology, and support knowledge transfer.
Respond to customer support tickets promptly, provide technical support and follow through, document resolutions to support requests daily, and escalate tickets as needed.
Follow established client processes and procedures and make suggestions to increase efficiency.
Maintain and grow knowledge of technologies, products, services, and policies.
Provide one-on-one and group training, including IT Onboarding, training on new technologies, hardware/software, and process changes.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time based on institutional needs.
Skills
Office 365, Help desk, Support, Technical support, Help desk support, Troubleshooting, Application support, Password reset, Imaging, mac, Bomgar, Remote Support, Skype For Business, Active Directory, Vpn, Cisco Anyconnect, Windows 10, Troubleshooting Windows, Sccm, Ticketing System, Customer Service
Top Skills Details
Office 365,Help desk,Support,Technical support,Help desk support,Troubleshooting,Application support,Password reset,Imaging,mac
Additional Skills & Qualifications
Education, Knowledge, and Experience:
Bachelor’s degree (at minimum) in information technology or related field or technical certification with at least 5 years of IT experience.
Demonstrated proficiency in written communication with strong attention to detail.
Demonstrated troubleshooting, critical thinking, and problem-solving skills.
Demonstrated leadership skills in a Help Desk or IT team environment.
Demonstrated ability to work well independently, and collaboratively as needed, while prioritizing multiple objectives and projects to consistently meet established timelines.
Certifications such as CompTIA A+, Network+, Security+ is preferred but not required
Experience in a leadership role within a technical support or IT service management environment is preferred but not required.
Proven track record of implementing ITIL best practices is preferred but not required.
Experience with endpoint management tools such as Microsoft Intune or SCCM is preferred but not required.
Skills:
Intermediate level of hands-on skills with Microsoft Windows and Macintosh platforms.
Effective communicator with the ability to work with individuals at all levels and from diverse backgrounds in a virtual work environment.
The ability to analyze processes and identify inefficiencies or gaps for improvement.
Must have the ability to communicate technical information in an accessible manner to non-technical staff.
Stellar customer orientation and follow-up supported by service delivery.
Proficient in using standard Microsoft 365, including Teams, OneDrive, SharePoint, Excel, Word, PowerPoint, and Adobe Acrobat Pro.
The ability to adapt to changing environments and handle multiple tasks simultaneously.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $35.00 - $40.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Arlington,VA.
Application Deadline
This position will be accepting applications until Jan 15, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.