Job Information
Robert Half Customer Service Representative Tier II in Arlington, Virginia
Description We are offering a long-term contract employment opportunity for a Customer Service Representative Tier II in Arlington, Virginia. The role involves handling customer inquiries in a call center environment, processing customer applications, and maintaining accurate customer records within the industry.
Responsibilities:
• Efficiently process customer credit applications and maintain accurate records.
• Address customer inquiries, providing accurate responses and solutions.
• Manage customer accounts and take appropriate action based on account status.
• Handle both inbound and outbound phone calls, ensuring to provide excellent customer service.
• Assist in administrative and clerical tasks including mailing, scanning, faxing, and data entry.
• Exhibit intermediate level of computer efficiency, with skills in Adobe and Docusign.
• Demonstrate effective problem-solving and decision-making skills.
• Ensure compliance with applicable legal requirements, standards, and policy and procedures.
• Participate in professional development and training activities.
• Provide support in accounts receivable efforts by auditing service authorizations for accuracy.
• Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Requirements • Proven experience in a customer service role, preferably in a tier II capacity.
• Proficiency in dealing with inbound calls in a busy call center environment.
• Familiarity with basic medical terminology, an asset for effective communication with clients.
• Knowledge of health insurance products and the ability to explain them to customers.
• Ability to handle confidential documents with utmost discretion and in compliance with data privacy regulations.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• High level of patience and empathy when dealing with customers.
• Ability to work collaboratively in a team environment.
• Commitment to continuous learning and professional development.
• Proficiency in using CRM software and other relevant computer applications.
• Availability to work in shifts as required.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .