Job Information
The Health Management Academy Account Manager in Arlington, Virginia
About The Academy:
The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.
The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!
Position Summary:
Account Managers on our Member Development team work to engage, renew, and grow our membership while providing excellent service to current Academy members. Successful account managers focus on serving and renewing current members while expanding the reach of THMA by seeking opportunities to expand members’ portfolios.
Primary Job Duties:
Accountable for onboarding new members and setting up relationships for long-term success, with a focus on the first 90 days
Partner with CXO & VP-level Executive Sponsors to assess the strategic priorities, challenges, and opportunities within the health system and/or Industry company space and effectively map to THMA solutions
Partner with internal Educational Services & Delivery Services teams to effectively segment and prioritize accounts to ensure strong NPS and achievement of member success metrics
Drive accountability against account plans, identify operational efficiencies and ensure contract quality assurance to optimize renewal performance
Drive revenue growth in the territory through the development of enterprise-level relationships, proactive identification of growth opportunities, and execution on cross-sell in existing member accounts. Some cross-sell opportunities will be independently owned. Others will require partnership with a member of the sales team
Collaborate with internal stakeholders on productizing offerings in the Health System and Industry company markets
Minimum Qualifications:
Bachelor’s degree required
4+ years’ experience in a Business Development or Account management role
Experience with renewals and contract management
Knowledge of or interest in learning healthcare industry content and trends
Interpersonal Skills & Attributes:
Collaborative
Ownership of commercial conversations
Persistent
Customer-focused
Strategic problem solver
Ability to influence others at senior levels
Self-directed and resourceful
Excellent communication and client facing skills
Excellent organizational skills
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision, and the ability to work with screens or monitors for prolonged periods of time. This position is primarily a sedentary job where the team member will be seated for the majority of the day.
Notice of Equal Opportunity Employment:
The Health Management Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, THMA will provide reasonable accommodation for qualified individuals with disabilities. THMA’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.
Compensation:
Pay starting from $70,000 and up per year plus bonus and benefits
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