Campus Pride Jobs

Job Description

::: {#displayatsrequisition_description}

The Aging Department of the North Central Texas Council of Governments is seek a part-time Regional Ombudsman.

The purpose of this position is to provide advocacy for residents living in nursing facilities (NFs) and assisted living facilities (ALFs) through mediation with residents, family members and/or facility staff; monitoring facility operations, providing facility staff training and education; and coordinating with state, regional and local agencies. This is accomplished by conducting NF and ALF visits, assisting complainants over the phone; participating in survey activities; providing training services for volunteer ombudsmen; and conducting staff in-services.

Other duties include:

• Preparing reports
• Recruiting, training and supervising volunteers
• Screening potential volunteers, setting up and organizing volunteer trainings andparticipating in resident council meetings
• Developing advocacy plans for facilities
• Participating in cooperative agreement meetings with theTexas Health and Human Services Commission'sLong-Term Care Regulatory (LTCR) division

Required Skills:

• Work requires frequent and regular contact with others so excellent communication skills area must.
• Unique interactions may involve contact with others who havelearning differences and/or cognitive deficits.
• Additional skills may involve the mediation of disputes and confidentiality of sensitive issues plus evaluatingresident and family satisfaction.
• Development of cooperative relationships and utilization of excellent customer service are essential.
• Organization, documentation andreporting are anecessity for this position.
• Reliable transportation is needed as there is extensive travel.
• Must obtain certification as a long-term care ombudsman within three months of hire.

This position requires extensive travel to facilities in Kaufman,Ellisand Navarro Counties. Occasional travel to Arlington and Austin fortraining.

Required Education and Experience:

• Bachelors degree and 3-5 years of related work experience.(9 years of equivalent work experience can be consideredin lieu of a degree)

Compensation:

• FLSA: Non-Exempt
• Starting Salary: $25.96/hour - depending on skills, qualifications and experience.
• This is a part-time position working 30 hours per week.

Officing:

• This position offers a hybrid work option.

Benefits: We offer a highly competitive package of many desirable benefits to our full-time employees including:

• Health/Dental/Vision/Life Insurance
  • We provide an outstanding package of health, dental, vision and life benefits for employees, with the monthly premium paid by NCTCOG 100%. Coverage available for their families and those monthly premiums are shared with NCTCOG. We provide employees with life insurance coverage that is employer paid with a benefit of 2 times the employees annual salary.
• Paid Leave
  • Paid vacation, sick leave, and personal days are provided as part of the benefit plan, as well as specified holidays. This position also includes a phone allowance.
• Retirement
  • NCTCOG participates in a defined contribution plan as an alternative to Social Security. The defined contribution retirement plan provides retirement benefits for all eligible employees. NCTCOG contributes twelve percent (12%) of permanent full-time employees' gross salaries. Participating employees contribute six percent (6%) of gross salary. An employee becomes forty percent (40%) vested in NCTCOG's contributions after three full years of employment. An additional fifteen percent {15%) is vested for each additional year of employment. An employee becomes fully vested after seven years of employment.
• Work/Life Balance Programs
  • To help employees and their families meet personal and professional challenges, NCTCOG provides an employe assistance program, prepaid legal services, lunch and learn seminars, alternate work schedules, alternate commute programs, and an on-site gym.
• Professional Development
  • NCTCOG is committed to professional development and provides a wide range of training opportunities-both online and traditional classroom sessions. It covers applicable professional development expenses, professional memberships, and licenses, as well as tuition reimbursement

Equal Employ

:::