Job Information
Kinder Morgan Customer Service Clerk II - Argo in ARGO, Illinois
Customer Service Clerk II - Argo
Job ID #: 28828 Location: IL-ARGO
Functional Area: Customer Service Position Type: Full Time
Experience Required: 1 - 3 Years Relocation Provided: No
Education Required: High School Diploma
RC/Department: 6451 -MWREG ARGO TERMINAL RC 6451 :KMLQT
Position Description
Primary Purpose
Establish and maintain an effective, efficient and compliant work environment. Manage all tasks according to established corporate and local procedures.
Job Responsibilities
Actively participate in daily SQE meetings with assigned team
Actively participate in the daily Customer Service/Operations sync call
Answer phone calls in a professional manner; providing caller with assistance as requested
Manage efficient inbound mail distribution; expediting agency correspondence to appropriate recipients
Visitor assistance; includes professional greeting, safety orientation and direction
AP processing according to corporate procedures while meeting established deadlines
Staff payroll processing according to corporate procedures while meeting established deadlines
Work closely with Inventory CSRs to understand, develop, document, implement and maintain CSR operating procedures
Execute all procedures and customer requirements according to SOP
Maintain proficiency and accuracy using the various customer and KM information systems
Issue precise accurate direction to Operations via Galahad issued Plant Operating Orders
Pull all customer orders from various avenues
Create all orders in KM’s inventory system
Prep order packets for all customer inbound and outbound deliveries including but not limited to seals, SDS, COA and product tags
Ensure all paperwork is issued to support the nightly switch
Ensure paperwork is 100% complete and compliant
Cross trained on all KM accounts. Must be able to satisfy all customer requirements as the business demands
Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner
Identify, support and achieve individual and CS team goals
Develop and maintain a positive working relationship with visitors, external customers, carriers and internal KM departments
Month-end processing; assist Inventory CSRs as needed
Manage month end record retention process
Ensure all corporate directives/deadlines are met
Maintain all office supplies to ensure operating efficiencies
Manage and maintain office copier/mail room including copier/printer maintenance and supplies
Assist with coordinating various office events, celebrations, etc.
Perform all tasks with accuracy following our Dual Verification procedures
Perform job related special assignments as required
Other duties as assigned
Job level commensurate with experience and skill set
Position Requirements
Job Requirements
1-3 year equivalent job experience in this area
High school diploma or GED equivalent
Experience, Specific Knowledge, Certification, Licenses
DOT certification
System oriented
SAP, Galahad, Microsoft Office
Experience, handling and resolving controversial and conflict situations
Experience in documenting and maintaining procedures
Ability to successfully perform the required and expected duties with minimal direct supervision
Ability to identify process improvements and implement them
Ability to organize, schedule and prioritize work to meet various schedules and objectives
Competencies/Skills
Team oriented
Display respect for visitors, customers, co-workers & management
Customer oriented
Excellent organizational skills
Excellent math skills
Detailed oriented – must be able to work quickly, independently and accurately under pressure
Ability to handle all job tasks in a confidential and professional manner
Reliable, flexible, credible, confident, team oriented, high-energy, motivated, positive work ethics
Commitment to provide reliable and on-time attendance
Solid verbal, listening and written communication skills. Able to deal with a wide variety of people with tack, courtesy and professionalism
Ability to work in a team environment and interact with support groups, supervisor and co-workers
Ability to multi-task
Working Conditions
Able to provide consistent on time attendance
Able to work various hours and overtime to meet the demands of the business
Able to respond to inquiries outside normal shift hours
Able to lift 25 pounds
Able to adhere to professional business casual dress code
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.