Campus Pride Jobs

Description

Help Desk/Kiosk Support Role Appleton, WI - onsite 5 days per week!

We are conducting a search for a Help Desk/Kiosk Support personnel to join our client's team. You'll help our more than 1,000 end users navigate through the challenges of their day-to-day tech needs, providing in-person and remote support.

In this role, you'll be doing everything from managing lending services (think loaner mice, keyboards and more) to providing both primary and back-up support via phone and chat. You will also assist with filling out necessary service requests, escalating them where necessary, and ensuring their efficient processing.

We're looking for someone who's good with people and has a knack for explaining technical issues in easy-to-understand terms. It's important that you have the technical aptitude to diagnose an array of issues and know when it's time to escalate an issue to others on the team. It's also critical that you consider the needs of our customers— staying on a support call until it's complete, showing up on-time everyday ready to engage, and keeping an eye on chats and developing issues.

Key Qualifications:

Strong interpersonal skills—happy being around other people, showing empathy and compassion.

Excellent communication skills.

Proven technical aptitude - specifically knowing when to pass on a ticket.

General knowledge of ServiceNow, Salesforce and being proficient in system navigation while listening.

Previous Help Desk or Customer Service experience is a must.

If you enjoy engaging with people, dealing with technical challenges, and staying on top of emerging trends, then we want to hear from you!

Please Note: The privacy of our client is of utmost importance. As such, we are unable to disclose the name of the company until later stages of the application process. Please apply with understanding and respect for this confidential process.

Requirements • Minimum of one year of experience in a Help Desk Analyst role or similar technical support role.

• Proficiency in Deskside Support and Desktop Hardware.

• Experience with Service Desk Tickets and Support Tickets.

• Proficient in using MS Office 365.

• Knowledge of Active Directory.

• Ability to provide End User Training.

• Experience with Windows Workstation and Workstation Support.

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

• Strong problem-solving skills and the ability to troubleshoot technical issues.

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

• Willingness to stay updated on the latest industry trends and technologies.

• Ability to manage multiple tasks and prioritize work to meet deadlines. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .