Job Information
AdventHealth Pharmacy Call Center Representative in Apopka, Florida
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Time Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift : Monday – Friday
Location: 5050 Wesley Rd Apopka, FL 32714
The role you’ll contribute:
The Customer Service Call Center representative performs a wide range of duties to support the members of the AHS Corporate Prescription Plan regarding plan questions and mail-order pharmacy requirements. Duties include answering high volume of phones, extensive data entry, compiling, reconciling and maintaining records and prescriptions for the Pharmacy. Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist or registered pharmacy technician.
The value you’ll bring to the team:
Maintains confidentiality of patient, employee, medical staff, departmental and administrative information with no infraction
Exhibits tact and consideration with other staff and customers.Maintains a professional atmosphere in the work area.
Maintains objectivity and accepts criticism and feedback, using each exchange as a learning opportunity
Answers phone within 4 rings, does not leave patient on hold more than 5 minutes and offers to call back patient if patient will be left on hold while researching a request
Understands the prescription plan thoroughly and communicates with customers or physician’s offices any questions regarding prescriptions, step therapy/prior authorization processes, price quotes, and high cost generic medications.
Qualifications
The expertise and experiences you’ll need to succeed :
EDUCATION AND EXPERIENCE REQUIRED :
High School diploma or equivalent.
2 years previous customer service experience.
EDUCATION AND EXPERIENCE PREFERRED:
- Previous experience in call center, mail-order, medical or healthcare related area.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Pharmacy
Organization: AdventHealth Corporate
Schedule: Full-time
Shift: 1 - Day
Req ID: 24013653
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.