Job Information
Aero Precision, LLC Customer Service Representative in Apopka, Florida
Customer Service Representative
Apopka, FL (http://maps.google.com/maps?q=Apopka+FL)
Description
Create a new beginning at Aero Precision!A company that cares about you and your future.
Starting Pay of $18 per hour
Company Paid Employee Medical & DentalPaid Time OffEducational AssistanceAnd a culture that will make you feel right at home. This is a unique position located in Florida, working with a team in Washington.
With 27 years of manufacturing under our belt and over 400 employees that have joined our family, we are excited to move into our spectacular, state of the art, new home in Lakewood. Aero Precision is so big that customers know our name but still small enough that we know yours.
The Opportunity.The Customer Service Representative is responsible for assisting our customers by providing product and service information and resolving product and service complications via phone and email.
The Job.The Customer Service Representative assists potential customers by answering product and service questions; suggesting information about additional products and services. Additionally, the CSR creates customer accounts by recording essential information as well as maintaining customer records by updating information as needed. The CSR resolves product and/or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Requirements
Minimum of 1-year customer service experience; assisting customers via phone, chat or email.
Ability to multi-task in high volume call environment
Strong computer proficiency, including Microsoft Word, Excel and Outlook
Ability to communicate clearly and professionally with customers and co-workers.
Ability to professionally and sensitively resolve customer issues while maintaining a high level of confidentiality
Complete other tasks as assigned by Customer Service Manager
Experience in a call center environment preferred
The Benefits.
Free Medical for Employees
Free Dental for Employees
Free Vision for Employees
Family Healthcare Partially Funded
Free Life Insurance
Optional Life Insurance
50% Paid Optional Long-Term Disability
401(k) Retirement Savings Plan
Educational Assistance Program
Paid Time Off
Paid Holidays
Best Employee Product Discount in Industry
Growing Company with a Small Company Work Culture