Job Information
Expeditors Air Pricing Agent in Apodaca, Mexico
As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
PURPOSE:
Support the department strategy on a local level
Offer best in class customer service
SUMMARY DESCRIPTION:
Ensure timely and accurate quoting of cargo, while providing an exceptional customer service.
KEY RESPONSIBILITIES:
Quotes
Create quotes for air operations.
Meet deadlines set by customers and sales/retention on responding to pricing requests.
Track and report the results of quotes by maintaining and updating the Quoting in the Database (Quoting Power BI or another system)
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Meet KPI standards in accordance with the Company’s procedures
Timely responses to emails (within 24 hours) (internal and external)
Coordinate with origin-destination for rates / quote with our service providers special deliveries
Analysis of Rates
Review and analyze carrier rates.
Review feedback from sales/retention and customers on rate competitiveness.
Rate & Surcharge Maintenance
Maintain rate databases updated.
Maintain and distribute information about increases and changes on the market.
Follow up and revise the expiring rate agreements and contracts.
Update ULI`s database
General Support
Provide other general pricing support as specified by the network.
Provide support to operational team on approval of quotes from customers.
Provide support to operational team on the registration of rates on ATS and with the carrier.
Provide support to operational team on the compliance of Expeditors policies.
KNOWLEDGE, SKILLS AND BEHAVIOURS:
Knowledge:
A good understanding of Expeditors’ Products and Services.
Understanding freight forwarder industry in special Air Operations
Understanding of Air documentation process.
Hazardous Materials certification (preferred).
Skills:
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Very detail oriented.
Ability to manage multiple deadlines and projects.
Capability to negotiate with suppliers.
Analysis of data.
Pro-active, strong organizational skills.
Good Microsoft Office and computer skills
Fluent in English / Excellent communication skills
Pricing / Detail oriented / Analytical skills
Behaviours:
- Positive and willing to help attitude
TRAINING AND QUALIFICATIONS:
Training Requirements:
- Meet company standards of 52 hours training per year, including as needed management/leadership training.
Education and Experience:
6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
University/bachelor degree
Related carrier or study field
All your information will be kept confidential according to EEO guidelines.