Job Information
Millennia Housing Management Property Manager - West Haven in Apex, North Carolina
Position Overview
We are seeking an Affordable Housing Property Manager. This position leads and directs a team focused on driving value at the property by increasing occupancy rates, maintaining the overall community appearance, and delivering a high-quality living experience for our residents. The Affordable Housing Property Manager is also responsible for the property's overall performance, including financial results, legal and compliance adherence, resident satisfaction, building health maintenance, and employee engagement. If you are interested in working in a rewarding environment where your talents are appreciated, apply in confidence.
Essential Functions and Responsibilities
Foster an inclusive working environment.
Promote growth by implementing training and development plans for employees.
Ensure that employees have the necessary tools to be successful.
Oversees the leasing and service departments' daily operations by focusing on maintaining high retention, community appearance, and overall customer service levels with residents.
Increase and maintain occupancy. Maximize the rent potential of vacant units.
Manages operations to ensure the community is profitable and operates within its approved annual operating budget.
Performs market surveys to ensure product offerings are competitively priced.
Coaches, trains, and manages all on-site employees' performance, including the approval of employee schedules and timecards.
Ensures all employees are following operational policies and procedures.
Coordinates work performed by vendors and oversees capital improvement projects.
Assumes additional responsibilities and performs special projects as required.
Performs administrative functions, including the verification and submission of invoices to the AP department, collection, and posting of rents, managing daily operational data in one site, and facilitating the eviction process.
Coordinates work performed by vendors and oversee capital improvement projects.
Plan and execute activities throughout the year, including parties, events, etc.
Handle tenant complaints and emergencies promptly.
Provide excellent customer service.
Ensure work orders are created and processed promptly.
Conduct unit inspections, including quarterly inspections.
Ensuring the property's curb appeal is impeccable.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
At least three-plus years of property management experience.
One plus year of supervisory experience at a large-scale, residential apartment community, or equivalent combination of education and experience.
High School diploma.
Housing experience required, preferably affordable housing with an emphasis on the Department of Housing and Urban Development (HUD) and Low-Income Housing Tax Credit (LIHTC).
Must be willing and able to travel. Generally, travel commitments are 1-3 days maximum; however, they may occur weekly.
Excellent communication skills are critical, including verbal and written.
Must possess superior customer service, communication, and interpersonal abilities.
Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations.
Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities
Solid understanding of data analysis, budgeting, and business operations.
Superior analytical and problem-solving capabilities.
A strong strategic and business mindset.
Excellent organizational skills.
Work Conditions & Physical Demands
Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment. Due to travel, the incumbent is exposed to vehicles, planes, and other methods of transportation.
Able to work independently or as a team member and support managers with special projects.
Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Values We Seek
Respect : Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.
Expected Hours of Work & Travel
Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
Travel required.
EOE/Disabled/Veterans Statement
We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.
Acknowledgment:
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice.
About The Millennia Companies
Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies.
You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.