Job Information
Belay Technologies System Administrator in Annapolis Junction, Maryland
Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021!
Belay Technologies is seeking a Systems Administrator for our intel team. In this role, you will be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens. You will be responsible for issuing RSA tokens and providing metrics on these activities. Your responsibilities may include:
Perform basic troubleshooting for RSA Token requests.
Gather information regarding RSA Token problems for escalation to the next level.
Maintain, hand out, and take returns of RSA tokens from users at each distribution site.
Interact effectively, courteously, and directly with the technical teams to accurately report technical issues.
Read, write, and maintain standard operating procedures and technical documentation.
Produce and/or contribute to IT knowledge articles.
Provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing.
Qualifications :
TS/SCI Clearance with polygraph
Three (3) years of experience are required.
Bachelor's degree in a technical discipline from an accredited college or university is required or 4 years of additional experience may be substituted for a bachelor’s degree, for a total of 7 years' experience
Desired Skills:
Expertise with Windows Operating Systems
Understanding of computer security principles
Ability to work in a customer service-oriented environment in a professional manner.
Ability to work independently to triage issues and prioritize tasks.
Strong organizational and management skills, including the ability to multitask.
Ability to work with minimum supervision and meet task deadlines.
Experience with scripting using various scripting languages.
Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks.
Ability to adhere to established processes and procedures and updates SOPs as required
Perks and Benefits:
8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program
10% matching in 401(k) contributions vested on day one
$5,000 annual training/tuition
Student Loan Repayment Program
100% company funded HSA
Rich medical coverage (100% coinsurance)
Dental coverage including orthodontia
Up to $420,000 in life insurance, premiums 100% company funded
Amazon Prime, gym reimbursement, monthly lunches, games and prizes
Pet adoption program, generous referral bonus program, fun events, and more!
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