Job Information
University of Michigan Senior Course Operations Specialist in Ann Arbor, Michigan
Senior Course Operations Specialist
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How to Apply
Qualified candidates should e-mail resume & verification of reqs. to [email protected] , Attn: Judan Flanagan, Associate Director of Human Resources.
Responsibilities*
Oversee the logistics of preparing, launching, running, & closing courses in the Coursera environment. Collaborate with faculty on designing &/or improving their courses. Set up, test, & implement technical assignments in a Jupyter (Python 3) environment. Triage & troubleshoot technical & non-technical problems in real time. Support faculty by managing the asynchronous (lecture videos, readings, & assignments) & synchronous (Zoom & Slack) aspects of each course. Serve as an integral member of each Master of Applied Data Science (MADS) course team blending instructional design, technical know-how, & project management. Manage course operations workflows & projects. Serve as a technical resource to other members of the course operations team including leading best practices for course operations in an academic program where approximately 6-8 courses run every 4 weeks 3 times per year.
Required Qualifications*
Position requires a Master's degree in Instructional Design or Learning Technologies or Business Administration or Human Resource Education & 12 months experience as a Course Operations Specialist or Live Course Facilitator. Position also requires/Exp. must include:
12 mos. exp. supporting faculty whose courses are taught on the Coursera platform;
12 mos. exp. implementing & troubleshooting technical & non-technical problems in large (100+ students) online courses;
12 mos. exp. setting up & troubleshooting live & recorded Zoom office hours;
12 mos. exp. testing & debugging Python 3 or R; &
12 mos. exp. helping faculty design, improve, &/or implement courses.
Exp. reqs. may be met concurrently during the same time period.
Modes of Work
This is an onsite position. The main office workspace for this position is located in UMSI's Collegian Building.
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
257882
Working Title
Senior Course Operations Specialist
Job Title
Instructional Learning Senior
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Exempt
Organizational Group
School Information
Department
School of Information
Posting Begin/End Date
12/12/2024 - 12/19/2024
Career Interest
Instructional Services
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